Technical Operations & Release Lead

Marketplace; Wellington; Hybrid; NZD 91,000 - 107,000; Full time

Benefits offered by this job

TEC Days leave

Flexible working

Health insurance

Career development

Job summary

The Tertiary Education Commission (TEC) is seeking a Technical Operations Analyst in Wellington to lift day-to-day ICT service performance and streamline processes. You will translate evolving business needs into a clear, prioritised backlog for future releases, while supporting incident response and maintaining service levels.

In this role you will run the change/release cadence end-to-end, assess impact, schedule effectively, and perform post-implementation reviews to safeguard BAU.

Qualifications

• 3+ years' experience in enterprise IT operations/support.
• Practical ITSM know-how: incident, change and acceptance into service.
• Experience in technical change and release processes; supporting review functions.
• Comfortable engaging customers and vendors to prioritise backlog.
• Proven ability to work with end users and business owners to improve service outcomes.

Responsibilities

• Keep core services stable and performing; contribute to incident response and SLAs.
• Manage end-to-end change/release cadence; assess impact and schedule with post-implementation reviews.
• Maintain up-to-date operating knowledge; support procedures and knowledge base articles.
• Spot and deliver practical BAU improvements (automation, tooling, workflow).
• Coordinate product introductions; routine upkeep such as patches, upgrades and fixes.
• Support change adoption and retire legacy systems by managing dependencies and data impacts.
• Collaborate with internal teams and vendors to resolve issues and lift service quality.

Skills

IT operations

ITSM

Change & release

Vendor coordination

Documentation

Job description

The Tertiary Education Commission (TEC) is seeking a Technical Operations Analyst in Wellington to lift day-to-day ICT service performance and streamline processes. You will translate evolving business needs into a clear, prioritised backlog for future releases, while supporting incident response and maintaining service levels.

In this role you will run the change/release cadence end-to-end, assess impact, schedule effectively, and perform post-implementation reviews to safeguard BAU.