Technical Operations Analyst

Marketplace; Wellington; Hybrid; NZD 91,000 - 107,000; Full time

Benefits offered by this job

TEC Days leave

Flexible working

Health insurance

Career development

Job summary

The Tertiary Education Commission (TEC) is seeking a Technical Operations Analyst in Wellington to lift day-to-day ICT service performance and streamline processes. You will translate evolving business needs into a clear, prioritised backlog for future releases, while supporting incident response and maintaining service levels.

In this role you will run the change/release cadence end-to-end, assess impact, schedule effectively, and perform post-implementation reviews to safeguard BAU.

Qualifications

• 3+ years' experience in enterprise IT operations/support.
• Practical ITSM know-how: incident, change and acceptance into service.
• Experience in technical change and release processes; supporting review functions.
• Comfortable engaging customers and vendors to prioritise backlog.
• Proven ability to work with end users and business owners to improve service outcomes.

Responsibilities

• Keep core services stable and performing; contribute to incident response and SLAs.
• Manage end-to-end change/release cadence; assess impact and schedule with post-implementation reviews.
• Maintain up-to-date operating knowledge; support procedures and knowledge base articles.
• Spot and deliver practical BAU improvements (automation, tooling, workflow).
• Coordinate product introductions; routine upkeep such as patches, upgrades and fixes.
• Support change adoption and retire legacy systems by managing dependencies and data impacts.
• Collaborate with internal teams and vendors to resolve issues and lift service quality.

Skills

IT operations

ITSM

Change & release

Vendor coordination

Documentation

Job description

# Technical Operations Analyst at Tertiary Education Commission, Wellington## Mō tēnei tūranga mahi | About this role1. Drive BAU service excellence and shape tech lifecycle roadmaps2. Lead change/release and user adoption processes3. Permanent role based in WellingtonTe Amorangi Mātauranga Matua, the Tertiary Education Commission - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3.5 billion annually across the tertiary education and careers systems.If you're looking for your “why”, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and seek to lift the aspirations and skill bases of all New Zealanders.At TEC, we connect with people, work together for success, do the right thing, and deliver service that matters every day.If you are passionate about making systems run smarter so people can achieve more, we want to hear from you.**He angitūtanga:** ***About the Role***As a Technical Operations Analyst, you will lift day‐to‐day ICT service performance while improving how we work through streamlining processes, strengthening BAU, and translating evolving business needs into a clear, prioritised backlog for future releases.**Key responsibilities of the role include:*** Keep core services stable and performing, including contributing to critical incident response and meeting agreed service levels.* Run the change/release cadence end‐to‐end by assessing impact, schedule effectively and completing post‐implementation reviews to safeguard BAU.* Maintain clear, current operational knowledge to support procedures, knowledge base articles and ensure new/changed services are BAU‐* Spot and deliver practical BAU improvements (automation, tooling and workflow optimisation).* Coordinate product introductions and routine upkeep such as patches, upgrades and defect fixes.* Support change and user adoption, and help retire legacy systems through managing dependencies, data migration and business impacts.* Work closely with internal teams and vendors to resolve issues, manage escalations and lift service quality.**He kōrero mōu:** ***What we are looking for***We are looking for proactive operator who improves how things run, communicates clearly with technical and non-technical people, and makes change stick.To be successful in this role you will have:* 3+ years' experience in enterprise IT operations/support.* Practical ITSM know-how: incident, change and acceptance into service.* Experience in the technical change and release processes, and supporting review functions* Comfortable engaging customers and vendors to turn needs into a prioritised backlog.* Proven at working with end users and business owners to improve service outcomes.* Strong documentation skills: clear, plain language processes and configurations.* Understanding of technology lifecycle management and decommissioning considerations.* Experience supporting change/adoption for new or retained technologies.* Awareness of information management, data quality and operational reporting.We can appreciate that not all candidates will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we would still welcome your application.**Ngā āhuatanga kei a mātou:** *What's in it for you** Three additional (TEC Days) leave days* A range of benefits including flexible working options, a wellness programme and the ability to purchase extra leave.* A motivated and supportive manager, keen to make the most of your skill set* Reduced premiums through our Health Insurance Group Scheme* A focus on Career development and internal opportunities* At TEC we are committed to supporting a range of flexible working arrangements to help staff manage their work and personal commitments, we also expect team members to be in the office at least three days per week to help collaboration.The appointing salary for this role will be between **$90,956 to $107,007 +3.5% KiwiSaver** based on demonstrable skills and experience.**Me pēhea te tuku tono:** *How to Apply*To view the job description and/or apply for the role, please click *Apply For This Job* or visit the TEC Careers Portal. If this sounds like you, please apply now for this great opportunity with your tailored Cover Letter and CV.The closing date for this role is **11:59pm, 12th November 2026.** For more information or if you have any questions, please contact [e-mail] must have the ability to obtain and maintain the legal right to work in New Zealand.Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.*The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand, therefore, we look forward to your application.*## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Tertiary Education Commission || Location: | Wellington || Position type: | Permanent - Full time || Category: | IT & computing || Date listed: | 28-Oct-2026 || Salary range: | $90,956 - $107,007 || Closing date: | 12-Nov-2026 || Reference: | NZ/1954807 || Attachment: | Operations - Technical Operations Analyst Role Description - Oct 2026.pdf (PDF, 257KB)Job Specification |