Technical Operations Analyst

New Zealand Government; Wellington; On-site; NZD 91,000 - 107,000; Full time

Benefits offered by this job

TEC Days

Flexible working options

Wellness programme

Purchase extra leave

Health Insurance Group Scheme

Career development and internal oppor…

Office presence three days a week

Job summary

The Tertiary Education Commission (TEC) is seeking a Technical Operations Analyst to lift day‑to‑day ICT service performance, streamline processes and translate evolving business needs into a clear backlog for future releases.

You will manage the change and release cadence end‑to‑end, keep services stable, and collaborate with internal teams and vendors to improve service quality. Based in Wellington, this permanent role offers flexible working options and career development.

Qualifications

• 3+ years' experience in enterprise IT operations / support.
• Practical ITSM know-how: incident, change and acceptance into service.
• Experience in the technical change and release processes, and supporting review functions
• Comfortable engaging customers and vendors to turn needs into a prioritised backlog.
• Proven at working with end users and business owners to improve service outcomes.
• Strong documentation skills: clear, plain language processes and configurations.
• Understanding of technology lifecycle management and decommissioning considerations.
• Experience supporting change / adoption for new or retained technologies.
• Awareness of information management, data quality and operational reporting.

Responsibilities

• Keep core services stable and performing, including contributing to critical incident response and meeting agreed service levels.
• Run the change / release cadence end‑to‑end by assessing impact, schedule effectively and completing post‑implementation reviews to safeguard BAU.
• Maintain clear, current operational knowledge to support procedures, knowledge base articles and ensure new / changed services are BAU.
• Spot and deliver practical BAU improvements (automation, tooling and workflow optimisation).
• Coordinate product introductions and routine upkeep such as patches, upgrades and defect fixes.
• Support change and user adoption, and help retire legacy systems through managing dependencies, data migration and business impacts.
• Work closely with internal teams and vendors to resolve issues, manage escalations and lift service quality.

Skills

IT operations

ITSM

Change management

Customer engagement

Documentation

Tech lifecycle

Data quality

Operational reporting

Job description

Drive BAU service excellence and shape tech lifecycle roadmaps * Lead change / release and user adoption processes * Permanent role based in Wellington Te Amorangi Mātauranga Matua, the Tertiary Education Commission - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3.5 billion annually across the tertiary education and careers systems. If you're looking for your “why”, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and seek to lift the aspirations and skill bases of all New Zealanders. At TEC, we connect with people, work together for success, do the right thing, and deliver service that matters every day. If you are passionate about making systems run smarter so people can achieve more, we want to hear from you.

He angitūtanga : About the Role

As a Technical Operations Analyst, you will lift day‑to‑day ICT service performance while improving how we work through streamlining processes, strengthening BAU, and translating evolving business needs into a clear, prioritised backlog for future releases.

Key responsibilities of the role include :

• Keep core services stable and performing, including contributing to critical incident response and meeting agreed service levels.
• Run the change / release cadence end‑to‑end by assessing impact, schedule effectively and completing post‑implementation reviews to safeguard BAU.
• Maintain clear, current operational knowledge to support procedures, knowledge base articles and ensure new / changed services are BAU‑
• Spot and deliver practical BAU improvements (automation, tooling and workflow optimisation).
• Coordinate product introductions and routine upkeep such as patches, upgrades and defect fixes.
• Support change and user adoption, and help retire legacy systems through managing dependencies, data migration and business impacts.
• Work closely with internal teams and vendors to resolve issues, manage escalations and lift service quality.

He kōrero mōu : What we are looking for

We are looking for proactive operator who improves how things run, communicates clearly with technical and non-technical people, and makes change stick. To be successful in this role you will have :

• 3+ years' experience in enterprise IT operations / support.
• Practical ITSM know-how : incident, change and acceptance into service.
• Experience in the technical change and release processes, and supporting review functions
• Comfortable engaging customers and vendors to turn needs into a prioritised backlog.
• Proven at working with end users and business owners to improve service outcomes.
• Strong documentation skills : clear, plain language processes and configurations.
• Understanding of technology lifecycle management and decommissioning considerations.
• Experience supporting change / adoption for new or retained technologies.
• Awareness of information management, data quality and operational reporting.

We can appreciate that not all candidates will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we would still welcome your application.

Ngā āhuatanga kei a mātou : What's in it for you

• Three additional (TEC Days) leave days
• A range of benefits including flexible working options, a wellness programme and the ability to purchase extra leave.
• A motivated and supportive manager, keen to make the most of your skill set
• Reduced premiums through our Health Insurance Group Scheme
• A focus on Career development and internal opportunities
• At TEC we are committed to supporting a range of flexible working arrangements to help staff manage their work and personal commitments, we also expect team members to be in the office at least three days per week to help collaboration.

The appointing salary for this role will be between $90,956 to $107,007 +3.5% KiwiSaver based on demonstrable skills and experience.

Applicants must have the ability to obtain and maintain the legal right to work in New Zealand. Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.

The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion.

Your unique talents and experience will help us deliver exceptional services to New Zealand, therefore, we look forward to your application.