Service Desk Analyst

Marketplace; Wellington; Hybride; NZD 59 000 - 70 000; Plein temps

Avantages offerts par ce poste

TEC Days leave

KiwiSaver

Résumé du poste

The Tertiary Education Commission (TEC) in Wellington is looking for a Service Desk Analyst to join the Operations team. This entry-level, full-time role provides first-level IT support to TEC staff, helping with hardware, software, and web-based business applications.

Reporting to the Manager Operations, you will troubleshoot incidents, share knowledge, and contribute to monthly patching compliance. This fixed-term position runs through 30 June 2027, with the possibility of extension and

Qualifications

• At least 1 year's experience in a service desk and support environment.
• Experience with web-based business applications.
• Strong knowledge of Windows Desktop and Microsoft Office.
• Excellent communication and time-management skills.
• Ability to explain technical concepts clearly to users.

Responsabilités

• Identify and troubleshoot IT-related problems and requests.
• Provide TEC staff with support and advice on IT issues.
• Serve as the go-to for hardware, software, and desktop environment concerns.

Connaissances

Customer focus

Windows desktop

Microsoft Office

IT support

Troubleshooting

Description du poste

# Service Desk Analyst at Tertiary Education Commission, Wellington## Mō tēnei tūranga mahi | About this role* Join the Te Amorangi Mātauranga Matua Operations whānau* An exciting entry-level role with lots of opportunities to grow your skills* A permanent role, strictly Wellington based.Te Amorangi Mātauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems.If you're looking for your “why”, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and as a result we invest $3 billion a year in tertiary education and training and seek to lift the aspirations and skill bases of all New Zealanders from ages 7 to 74.This role is strictly Wellington based due to the in-person requirement of the position.***He angitūtanga******: About the Role***Reporting to the Manager Operations, this role is **one** of two Service Desk Analysts who support internal TEC team members by providing first level technical support, sharing information, and providing training. This is a full-time, fixed term position till 30 June 2027 to cover a secondment role within the team.* Identifying and troubleshooting IT related problems/requests* Providing TEC staff with support and advice concerning IT related issues* Providing technical assistance as the go-to for any support related to our computer systems, hardware, and software.***He kōrero mōu:*** *What we are looking for:*We are looking for someone who is keen to take ownership of identifying, troubleshooting and resolving IT related incidents/requests and protect the desktop environment via monthly patching compliance.You bring the following:* At least 1 year's experience in a service desk and support environment is required* Experience in the support of web-based business applications (1-year required)* Good technical experience in the Windows Desktop, Microsoft Office Suite (1-year required)* Evidence of a customer focused attitude with excellent communication skills* An ability to filter and prioritise tasks using your time management skills and knowledge.* An ability to convey complicated processes in an easy manner to help customers understand technical concepts easily.***Ngā āhuatanga kei a mātou:*** ***What's in it for you**** A fixed term role through till 30 June 2027, with a possibility of it turning to a permanent role.* Up to three additional (TEC Days) leave days* A motivated and supportive manager, keen to make the most of your skill setThe salary range for this fixed term position starts from **$59,233 up to $69,686 (pro-rated) + 3.5% KiwiSaver** depending on demonstrable skills and experience.***Me pēhea te tuku tono:*** *How to Apply*To view the job description and/or apply for the role, please click *‘Apply For This Job'* or visit the TEC Careers Portal.If this sounds like you, please apply now for this great opportunity with your tailored Cover Letter and CV, we welcome your application.The closing date for this role is **11:59pm, 5th November 2026**. For more information or if you have any questions, please contact [e-mail] must have the ability to obtain and maintain the legal right to work in New Zealand.Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application.