Technical Customer Support Specialist

Harvey Norman Stores (NZ) Pty; Palmerston North; Hybrid; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Exclusive staff discounts

Staff training and progression

Job summary

Harvey Norman Stores (NZ) Pty in Palmerston North is seeking a Technical Customer Support Specialist to deliver hands-on product and software support in-store and in customers' homes. You will troubleshoot devices, install hardware/software, and advocate for Tech2Home services while assisting customers and contributing to a fast-paced retail team.

The role combines technical problem-solving with customer service excellence, including weekend coverage as part of a 7-day roster.

Qualifications

• Provides hands-on IT support for desktops, laptops, tablets and smartphones.
• Delivers excellent customer service and clear communication in-store and at customers’ homes.
• Requires drive to support Tech2Home services and promote add-on solutions.

Responsibilities

• Troubleshoot and diagnose hardware and software issues across devices.
• Install and support hardware and software solutions in TechBay and customer homes.
• Drive sales of Tech2Home services with the sales and tech teams.

Skills

Technical troubleshooting

Customer service

Communication

Driver's license

Retail experience

Tools

POS system

Desktops/Laptops support

Job description

Full-time | Rangitikei Street

Combine your IT expertise and customer service skills in this dynamic role with Harvey Norman's Computers team! As a Technical Customer Support Specialist, you'll provide hands-on support while helping grow our Tech2Home services.

This is a great opportunity to build both your technical capability and retail experience in a supportive, fast-paced environment.

About the Role:

This is a customer-facing, technical role where you'll deliver software and hardware support both in-store and in customers' homes.

Key Responsibilities

• Troubleshoot and diagnose issues across desktops, laptops, tablets and smartphones etc.
• Install and support hardware & software solutions in TechBay and customer homes.
• Drive sales of Tech2Home services with the sales and tech teams.
• Process returns and faulty products for repair, replacement or credit.
• Liaise with suppliers and repair agents to resolve issues promptly.
• Support cashiering and general sales duties as required.
• Work across a 7-day roster, including weekends and public holidays.

About You:

You're a technically skilled problem-solver who enjoys helping customers and thrives in a hands-on environment.

Attributes we are looking for include:

• Strong technical knowledge of computers and related products
• Excellent customer service and communication skills
• Full, clean NZ Driver's Licence
• Retail experience (desirable)
• IT certifications or qualifications (desirable)
• Ability to work weekends and public holidays

About the benefits:

Working with us means you get access to some exclusive staff perks, including:

• Clear career progression - our Store Managers were all promoted from within
• Exclusive staff discounts on Harvey Norman products
• Discounts on health insurance, eye care, dental care, and banking products
• Access to Employee Assistance Programme (Raise)
• Long service recognition every 5 years

About Harvey Norman:

Harvey Norman has been part of New Zealand homes since 1997, growing to over 45 stores nationwide with around 2,000 employees. We're proud to be a market leader known for quality products and outstanding customer service.

Our people are at the heart of what we do, and we are committed to developing talent and promoting from within. Whether you're starting your retail career or looking to take the next step, we provide the training and support to help you succeed.

If you're driven, people-focused, and ready to take control of your career and earnings, we'd love to hear from you.