Technical Support Specialist — In-Home & In-Store Tech

Harvey Norman Stores (NZ) Pty; Palmerston North; Hybrid; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Exclusive staff discounts

Staff training and progression

Job summary

Harvey Norman Stores (NZ) Pty in Palmerston North is seeking a Technical Customer Support Specialist to deliver hands-on product and software support in-store and in customers' homes. You will troubleshoot devices, install hardware/software, and advocate for Tech2Home services while assisting customers and contributing to a fast-paced retail team.

The role combines technical problem-solving with customer service excellence, including weekend coverage as part of a 7-day roster.

Qualifications

• Provides hands-on IT support for desktops, laptops, tablets and smartphones.
• Delivers excellent customer service and clear communication in-store and at customers’ homes.
• Requires drive to support Tech2Home services and promote add-on solutions.

Responsibilities

• Troubleshoot and diagnose hardware and software issues across devices.
• Install and support hardware and software solutions in TechBay and customer homes.
• Drive sales of Tech2Home services with the sales and tech teams.

Skills

Technical troubleshooting

Customer service

Communication

Driver's license

Retail experience

Tools

POS system

Desktops/Laptops support

Job description

Harvey Norman Stores (NZ) Pty in Palmerston North is seeking a Technical Customer Support Specialist to deliver hands-on product and software support in-store and in customers' homes. You will troubleshoot devices, install hardware/software, and advocate for Tech2Home services while assisting customers and contributing to a fast-paced retail team.

The role combines technical problem-solving with customer service excellence, including weekend coverage as part of a 7-day roster.