Technical Support & In-Home Solutions Specialist

PeopleHub; Auckland; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Exclusive staff discounts

Health insurance discounts

Employee assistance programme

Long service recognition every 5 years

Job summary

Harvey Norman in Auckland's Wairau Park is hiring a Technical Customer Support Specialist to join its in-store and in-home service team. This hands-on role blends IT know-how with customer service to support software and hardware for Tech2Home customers.

You'll diagnose issues across devices, install solutions, and liaise with suppliers and repair partners while driving service sales and ensuring excellent customer satisfaction in a fast-paced retail environment.

Qualifications

• Strong technical knowledge of computers and related products.
• Excellent customer service and communication skills.
• Full, clean NZ Driver's Licence.
• IT certifications or qualifications desirable.

Responsibilities

• Troubleshoot and diagnose issues across desktops, laptops, tablets and smartphones.
• Install and support hardware and software solutions in-store and in customers' homes.
• Drive sales of Tech2Home services with the sales and tech teams.
• Process returns and faulty products for repair, replacement or credit.
• Liaise with suppliers and repair agents to resolve issues promptly.
• Support cashiering and general sales duties as required.
• Work across a 7-day roster, including weekends and public holidays.

Skills

Technical knowledge of computers

Customer service

Driver's licence

Retail experience

IT certifications

Job description

Harvey Norman in Auckland's Wairau Park is hiring a Technical Customer Support Specialist to join its in-store and in-home service team. This hands-on role blends IT know-how with customer service to support software and hardware for Tech2Home customers.

You'll diagnose issues across devices, install solutions, and liaise with suppliers and repair partners while driving service sales and ensuring excellent customer satisfaction in a fast-paced retail environment.