Technical Customer Support Specialist

Harvey Norman Stores (NZ) Pty; Auckland; On-site; NZD 55,000 - 65,000; Full time

Benefits offered by this job

Staff discounts on Harvey Norman – in‑

Discounts on health insurance

Exclusive staff discounts on Harvey • 

Access to Employee Assistance Program

Long service recognition every 5 years

Job summary

Harvey Norman Stores (NZ) Pty is seeking a Technical Customer Support Specialist to deliver software and hardware support both in-store and in customers’ homes. You’ll help grow Tech2Home services while working across a fast-paced retail environment.

The role combines technical problem-solving with customer service, requiring strong communication skills and a willingness to work weekends. A NZ driver’s licence and IT certifications are desirable.

Qualifications

• Strong technical knowledge of computers and related products.
• Excellent customer service and communication skills.
• Full, clean NZ Driver’s Licence.
• Retail experience (desirable).
• IT certifications or qualifications (desirable).
• Ability to work weekends and public holidays.

Responsibilities

• Troubleshoot and diagnose issues across desktops, laptops, tablets and smartphones.
• Install and support hardware and software solutions in TechBay and customer homes.
• Drive sales of Tech2Home services with the sales and tech teams.
• Process returns and faulty products for repair, replacement or credit.
• Liaise with suppliers and repair agents to resolve issues promptly.
• Support cashiering and general sales duties as required.
• Work across a 7‑day roster, including weekends and public holidays.

Skills

Technical knowledge of computers

Customer service

NZ driver’s licence

Retail experience (desirable)

IT certifications (desirable)

Weekend availability

Job description

Full-time | Manukau

Combine your IT expertise and customer service skills in this dynamic role with Harvey Norman’s Computers team! As a Technical Customer Support Specialist, you’ll provide hands‑on support while helping grow our Tech2Home services.

This is a great opportunity to build both your technical capability and retail experience in a supportive, fast‑paced environment.

About the Role

This is a customer‑facing, technical role where you’ll deliver software and hardware support both in‑store and in customers’ homes.

Key Responsibilities

• Troubleshoot and diagnose issues across desktops, laptops, tablets and smartphones etc.
• Install and support hardware & software solutions in TechBay and customer homes.
• Drive sales of Tech2Home services with the sales and tech teams.
• Process returns and faulty products for repair, replacement or credit.
• Liaise with suppliers and repair agents to resolve issues promptly.
• Support cashiering and general sales duties as required.
• Work across a 7‑day roster, including weekends and public holidays.

About You

You’re a technically skilled problem‑solver who enjoys helping customers and thrives in a hands‑on environment.

Attributes we are looking for include:

• Strong technical knowledge of computers and related products
• Excellent customer service and communication skills
• Full, clean NZ Driver’s Licence
• Retail experience (desirable)
• IT certifications or qualifications (desirable)
• Ability to work weekends and public holidays

About the benefits

Working with us means you get access to some exclusive staff perks, including:

• Clear career progression – our Store Managers were all promoted from within
• Exclusive staff discounts on Harvey Norman products
• Discounts on health insurance, eye care, dental care, and banking products
• Access to Employee Assistance Programme (Raise)
• Long service recognition every 5 years

About Harvey Norman

Harvey Norman has been part of New Zealand homes since 1997, growing to over 45 stores nationwide with around 2,000 employees. We’re proud to be a market leader known for quality products and outstanding customer service.

Our people are at the heart of what we do, and we are committed to developing talent and promoting from within. Whether you’re starting your retail career or looking to take the next step, we provide the training and support to help you succeed.

If you’re driven, people‑focused, and ready to take control of your career and earnings, we’d love to hear from you.