Tech Support Specialist: In-Home & In-Store IT Help

Harvey Norman Stores (NZ) Pty; Auckland; On-site; NZD 55,000 - 65,000; Full time

Benefits offered by this job

Staff discounts on Harvey Norman – in‑

Discounts on health insurance

Exclusive staff discounts on Harvey • 

Access to Employee Assistance Program

Long service recognition every 5 years

Job summary

Harvey Norman Stores (NZ) Pty is seeking a Technical Customer Support Specialist to deliver software and hardware support both in-store and in customers’ homes. You’ll help grow Tech2Home services while working across a fast-paced retail environment.

The role combines technical problem-solving with customer service, requiring strong communication skills and a willingness to work weekends. A NZ driver’s licence and IT certifications are desirable.

Qualifications

• Strong technical knowledge of computers and related products.
• Excellent customer service and communication skills.
• Full, clean NZ Driver’s Licence.
• Retail experience (desirable).
• IT certifications or qualifications (desirable).
• Ability to work weekends and public holidays.

Responsibilities

• Troubleshoot and diagnose issues across desktops, laptops, tablets and smartphones.
• Install and support hardware and software solutions in TechBay and customer homes.
• Drive sales of Tech2Home services with the sales and tech teams.
• Process returns and faulty products for repair, replacement or credit.
• Liaise with suppliers and repair agents to resolve issues promptly.
• Support cashiering and general sales duties as required.
• Work across a 7‑day roster, including weekends and public holidays.

Skills

Technical knowledge of computers

Customer service

NZ driver’s licence

Retail experience (desirable)

IT certifications (desirable)

Weekend availability

Job description

Harvey Norman Stores (NZ) Pty is seeking a Technical Customer Support Specialist to deliver software and hardware support both in-store and in customers’ homes. You’ll help grow Tech2Home services while working across a fast-paced retail environment.

The role combines technical problem-solving with customer service, requiring strong communication skills and a willingness to work weekends. A NZ driver’s licence and IT certifications are desirable.