Technical Customer Support Specialist

PeopleHub; Auckland; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Exclusive staff discounts

Health insurance discounts

Employee assistance programme

Long service recognition every 5 years

Job summary

Harvey Norman in Auckland's Wairau Park is hiring a Technical Customer Support Specialist to join its in-store and in-home service team. This hands-on role blends IT know-how with customer service to support software and hardware for Tech2Home customers.

You'll diagnose issues across devices, install solutions, and liaise with suppliers and repair partners while driving service sales and ensuring excellent customer satisfaction in a fast-paced retail environment.

Qualifications

• Strong technical knowledge of computers and related products.
• Excellent customer service and communication skills.
• Full, clean NZ Driver's Licence.
• IT certifications or qualifications desirable.

Responsibilities

• Troubleshoot and diagnose issues across desktops, laptops, tablets and smartphones.
• Install and support hardware and software solutions in-store and in customers' homes.
• Drive sales of Tech2Home services with the sales and tech teams.
• Process returns and faulty products for repair, replacement or credit.
• Liaise with suppliers and repair agents to resolve issues promptly.
• Support cashiering and general sales duties as required.
• Work across a 7-day roster, including weekends and public holidays.

Skills

Technical knowledge of computers

Customer service

Driver's licence

Retail experience

IT certifications

Job description

Full-time | Wairau Park

Combine your IT expertise and customer service skills in this dynamic role with Harvey Norman's Computers team! As a Technical Customer Support Specialist, you'll provide hands-on support while helping grow our Tech2Home services.

This is a great opportunity to build both your technical capability and retail experience in a supportive, fast-paced environment.

About the Role:

This is a customer-facing, technical role where you'll deliver software and hardware support both in-store and in customers' homes.

Key Responsibilities

• Troubleshoot and diagnose issues across desktops, laptops, tablets and smartphones etc.
• Install and support hardware & software solutions in TechBay and customer homes.
• Drive sales of Tech2Home services with the sales and tech teams.
• Process returns and faulty products for repair, replacement or credit.
• Liaise with suppliers and repair agents to resolve issues promptly.
• Support cashiering and general sales duties as required.
• Work across a 7-day roster, including weekends and public holidays.

About You:

You're a technically skilled problem-solver who enjoys helping customers and thrives in a hands-on environment.

Attributes we are looking for include:

• Strong technical knowledge of computers and related products
• Excellent customer service and communication skills
• Full, clean NZ Driver's Licence
• Retail experience (desirable)
• IT certifications or qualifications (desirable)
• Ability to work weekends and public holidays

About the benefits:

Working with us means you get access to some exclusive staff perks, including:

• Clear career progression - our Store Managers were all promoted from within
• Exclusive staff discounts on Harvey Norman products
• Discounts on health insurance, eye care, dental care, and banking products
• Access to Employee Assistance Programme (Raise)
• Long service recognition every 5 years

About Harvey Norman:

Harvey Norman has been part of New Zealand homes since 1997, growing to over 45 stores nationwide with around 2,000 employees. We're proud to be a market leader known for quality products and outstanding customer service.

Our people are at the heart of what we do, and we are committed to developing talent and promoting from within. Whether you're starting your retail career or looking to take the next step, we provide the training and support to help you succeed.

If you're driven, people-focused, and ready to take control of your career and earnings, we'd love to hear from you.