Technical Business Analyst - CRM & Data Quality

newzealandtradeandenterprise; Nova Zelândia; Presencial; NZD 90 000 - 130 000; Tempo integral

Resumo da oferta

New Zealand Trade and Enterprise (NZTE) is seeking an experienced Technical Business Analyst to strengthen the systems, processes and customer data that support New Zealand businesses to grow internationally.

This hands-on role sits at the intersection of business processes, CRM, customer data and digital products. You’ll translate business needs into clear data and system requirements, investigate CRM issues and support design, testing and acceptance to drive strong outcomes.

Qualificações

• Strong business and process analysis experience translating needs into system, data and functional requirements.
• High technical literacy with data flows, integrations, dependencies and reporting impacts.
• Analytical skills to identify root causes of data and system issues.
• Practical experience with CRM platforms and customer-data structures.
• Experience with Microsoft Dynamics 365, Dataverse or a comparable enterprise CRM platform.
• Experience in data quality, stewardship or governance.
• Ability to define clear business rules, data definitions, user stories and acceptance criteria.
• Comfortable working across business, Product and Digital & Data teams and navigating ambiguity.

Responsabilidades

• Translate business needs, processes into clear business, system and data requirements.
• Investigate CRM and customer-data issues, identify patterns and root causes.
• Ensure customer data is understood, reliable and fit for purpose.
• Establish and coordinate a customer-data quality programme with Digital & Data teams.
• Assess impact of CRM and system changes on processes, data, integrations, reporting and users.
• Support solution design, testing and business acceptance to deliver outcomes.
• Bring business and technical teams together to solve problems and clarify ownership.

Conhecimentos

Business analysis

Process analysis

Data quality

CRM knowledge

Dynamics 365

Dataverse

Data governance

Stakeholder comms

Ferramentas

Dynamics 365

Dataverse

Descrição da oferta de emprego

New Zealand Trade and Enterprise (NZTE) is seeking an experienced Technical Business Analyst to strengthen the systems, processes and customer data that support New Zealand businesses to grow internationally.

This hands-on role sits at the intersection of business processes, CRM, customer data and digital products. You’ll translate business needs into clear data and system requirements, investigate CRM issues and support design, testing and acceptance to drive strong outcomes.