CRM & Data-Driven Technical Business Analyst

New Zealand Trade and Enterprise; New Zealand; On-site; NZD 90,000 - 120,000; Full time

Job summary

New Zealand Trade and Enterprise is seeking an experienced Technical Business Analyst to strengthen CRM, data and product delivery capabilities across our NZ offices. You will translate business needs into clear data requirements and work closely with Digital & Data, Product and stakeholders.

You will assess data quality, support CRM changes, and help ensure reliable customer data to grow New Zealand businesses internationally.

Qualifications

• Experience translating business needs into system, data and functional requirements.
• Strong data analytics and data modeling skills.
• Familiarity with CRM data structures and reporting impacts.

Responsibilities

• Translate business needs and processes into clear business, system and data requirements.
• Investigate CRM and customer-data issues, identify patterns and determine root causes.
• Ensure customer data is understood, reliable and fit for purpose.
• Establish and coordinate a customer-data quality programme with Digital & Data and other teams.
• Assess the impact of CRM and system changes on processes, data, integrations, reporting, controls and users.
• Support solution design, testing and business acceptance to ensure changes deliver the intended outcomes.
• Bring business and technical teams together to solve complex problems and clarify ownership.

Skills

Business process analysis

Systems thinking

Data quality governance

CRM platforms

Microsoft Dynamics 365

Dataverse

Stakeholder engagement

Tools

Microsoft Dynamics 365

Dataverse

Job description

New Zealand Trade and Enterprise is seeking an experienced Technical Business Analyst to strengthen CRM, data and product delivery capabilities across our NZ offices. You will translate business needs into clear data requirements and work closely with Digital & Data, Product and stakeholders.

You will assess data quality, support CRM changes, and help ensure reliable customer data to grow New Zealand businesses internationally.