Senior Business Analyst - ERP/CRM Transformation Leader

KPMG New Zealand; Auckland; Hybrid; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid working across office, client,

Secondments

Flexible leave options

Parental leave (18 weeks)

Professional association membership

Wellbeing leave

Access to learning platforms

Job summary

KPMG New Zealand is seeking a Senior Business Analyst to help drive high‑value projects that sharpen efficiency, agility and competitive edge across the firm. You will build trusted relationships with stakeholders, model complex processes and translate business needs into practical solutions.

This 24‑month fixed‑term contract offers opportunity to influence strategic change, collaborate on ERP/CRM initiatives, and deliver measurable outcomes that improve performance and growth.

Qualifications

• 7+ years of experience as a Business Analyst or Senior Business Analyst.
• Experience with ERP & CRM implementation projects, particularly SAP S/4 and Salesforce, where knowledge of Azure, Power Platform, Jira, DevOps, ServiceNow and SQL is highly desirable.
• Strong business process mapping and requirements elicitation skills.
• Proven experience delivering analysis within large transformation or technology programmes.
• Demonstrated ability to facilitate workshops and engage senior stakeholders.

Responsibilities

• Build trusted relationships with business and project stakeholders, enabling clear decision-making and transparent progress across KPMG.
• Expertly analyse and model complex business processes and identify strategic improvements.
• Document requirements using advanced facilitation techniques to align diverse stakeholders.
• Collaborate with technical resources (including developers) to translate business needs into technical solutions and proactively identify gaps before they impact delivery.
• Support solution design, testing, training, and adoption aligned with business goals.
• Communicate project progress and expectations clearly across all stakeholder levels.
• Contribute to strategic planning for business cases, impact analysis, and change initiatives.

Skills

Business analysis

Stakeholder management

ERP & CRM implementations

SAP S/4

Salesforce

Azure

Power Platform

Jira

DevOps

ServiceNow

SQL

Workshops facilitation

Education

Bachelor’s degree in Business/Information Systems/Commerce

Tools

Jira

DevOps

ServiceNow

SAP S/4

Salesforce

Azure

Power Platform

SQL

Job description

KPMG New Zealand is seeking a Senior Business Analyst to help drive high‑value projects that sharpen efficiency, agility and competitive edge across the firm. You will build trusted relationships with stakeholders, model complex processes and translate business needs into practical solutions.

This 24‑month fixed‑term contract offers opportunity to influence strategic change, collaborate on ERP/CRM initiatives, and deliver measurable outcomes that improve performance and growth.