Technical Business Analyst

newzealandtradeandenterprise; Neuseeland; Vor Ort; NZD 90.000 - 130.000; Vollzeit

Zusammenfassung

New Zealand Trade and Enterprise (NZTE) is seeking an experienced Technical Business Analyst to strengthen the systems, processes and customer data that support New Zealand businesses to grow internationally.

This hands-on role sits at the intersection of business processes, CRM, customer data and digital products. You’ll translate business needs into clear data and system requirements, investigate CRM issues and support design, testing and acceptance to drive strong outcomes.

Qualifikationen

• Strong business and process analysis experience translating needs into system, data and functional requirements.
• High technical literacy with data flows, integrations, dependencies and reporting impacts.
• Analytical skills to identify root causes of data and system issues.
• Practical experience with CRM platforms and customer-data structures.
• Experience with Microsoft Dynamics 365, Dataverse or a comparable enterprise CRM platform.
• Experience in data quality, stewardship or governance.
• Ability to define clear business rules, data definitions, user stories and acceptance criteria.
• Comfortable working across business, Product and Digital & Data teams and navigating ambiguity.

Aufgaben

• Translate business needs, processes into clear business, system and data requirements.
• Investigate CRM and customer-data issues, identify patterns and root causes.
• Ensure customer data is understood, reliable and fit for purpose.
• Establish and coordinate a customer-data quality programme with Digital & Data teams.
• Assess impact of CRM and system changes on processes, data, integrations, reporting and users.
• Support solution design, testing and business acceptance to deliver outcomes.
• Bring business and technical teams together to solve problems and clarify ownership.

Kenntnisse

Business analysis

Process analysis

Data quality

CRM knowledge

Dynamics 365

Dataverse

Data governance

Stakeholder comms

Tools

Dynamics 365

Dataverse

Jobbeschreibung

This role can be based in any of our NZ NZTE offices.

Who are we

At New Zealand Trade and Enterprise (NZTE), our purpose is to grow companies internationally - bigger, better and faster - for the good of New Zealand.

We're looking for an experienced Technical Business Analyst to strengthen the systems, processes and customer data that support New Zealand businesses to grow internationally.

What you'll be doing

This hands-on role sits at the intersection of business processes, CRM, customer data and digital products.

You’ll be a go-to specialist for translating business needs, as it relates to our Customer Way operating model, into clear process, system and data requirements.

• Translate business needs and processes into clear business, system and data requirements.
• Investigate CRM and customer-data issues, identify patterns and determine root causes.
• Ensure customer data is understood, reliable and fit for purpose.
• Establish and coordinate a customer-data quality programme with Digital & Data and other teams.
• Assess the impact of CRM and system changes on processes, data, integrations, reporting, controls and users.
• Support solution design, testing and business acceptance to ensure changes deliver the intended outcomes.
• Bring business and technical teams together to solve complex problems, clarify ownership and improve systems and data.

What you'll need

• Strong business and process analysis experience, translating needs into system, data and functional requirements.
• Strong technical literacy and systems thinking, including data flows, integrations, dependencies and reporting impacts.
• Strong analytical skills, with experience identifying the root causes of data and system issues.
• Practical experience with CRM platforms and customer-data structures.
• Experience with Microsoft Dynamics 365, Dataverse or a comparable enterprise CRM platform.
• Experience in data quality, stewardship or governance.
• Ability to define clear business rules, data definitions, user stories and acceptance criteria.
• Confidence working across business, Product and Digital & Data teams, navigating ambiguity and constructively challenging when needed.
• Familiarity with data-querying, profiling or analysis tools; software development experience is not required.
• Experience supporting digital product delivery, system testing or AI-enabled initiatives would be an advantage.

Applicants must be legally entitled to live and work in New Zealand.

We believe New Zealand is good for the World. New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer. At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability. If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition Partner.