Technical Account Manager

Customise Talent Partners; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

Tools of trade

Job summary

Customise Talent Partners is assisting a leading commercial property maintenance company to recruit a Technical Account Manager with strong waterproofing knowledge. You will work with clients to identify building defects and maintenance needs, then develop practical remedial solutions and project scopes.

Collaboration with operations, suppliers and project managers is essential to ensure accurate scoping and successful delivery.

Qualifications

• Background in waterproofing, with exposure to roofing, building maintenance or remedial works.
• Strong knowledge of membrane systems and waterproofing remediation solutions.
• Ability to diagnose failures and recommend practical solutions.
• Experience preparing scopes of work, estimates or proposals.

Responsibilities

• Build and maintain relationships with commercial property owners and asset managers.
• Conduct site inspections to assess waterproofing, roofing and building maintenance requirements.
• Investigate leaks, defects and remediation opportunities.
• Develop clear scopes of work and practical recommendations.
• Support pricing, quotations and proposal preparation.
• Coordinate with suppliers and subcontractors to identify suitable waterproofing systems.
• Ensure projects are clearly scoped and handed over to operations.

Skills

Waterproofing expertise

Client relationship management

Solution selling

Commercial awareness

Strong communication

Tools

MS Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Our client is a leading commercial property maintenance company delivering waterproofing, roofing, building, painting, engineering and height safety solutions nationwide. With a strong reputation in the market and a diverse portfolio of commercial clients, they are seeking a Technical Account Manager to join their growing team.

This is an excellent opportunity for someone with strong waterproofing knowledge who enjoys solving problems, building relationships and developing practical solutions for clients. Whether your experience sits within project delivery, estimating, operations, technical support, remedial works or sales, this role offers the opportunity to leverage your technical expertise in a broader commercial capacity.

About the Role

This is essentially a technical account management and sales position for someone with waterproofing expertise.

You’ll work closely with clients to identify building defects, waterproofing failures and maintenance requirements, helping develop practical remedial solutions and project scopes. Working alongside Operations, Project Managers, suppliers and subcontractors, you’ll play a key role in ensuring projects are accurately defined, appropriately priced and set up for successful delivery.

This is a consultative role where technical credibility, relationship management and commercial awareness are equally important.

Key Responsibilities

• Build and maintain strong relationships with commercial property owners, facilities managers and asset managers.
• Conduct site inspections to assess waterproofing, roofing and building maintenance requirements.
• Investigate leaks, defects, failures and remediation opportunities.
• Develop clear scopes of work and practical recommendations.
• Support pricing, quotations and proposal preparation.
• Liaise with suppliers and manufacturers to identify suitable waterproofing systems and methodologies.
• Work closely with operational teams to ensure projects are clearly scoped and effectively handed over.
• Identify project risks, access requirements, sequencing considerations and buildability challenges.
• Contribute to business growth through exceptional client service and technical expertise.

Our client is a leading commercial property maintenance company delivering waterproofing, roofing, building, painting, engineering and height safety solutions nationwide. With a strong reputation in the market and a diverse portfolio of commercial clients, they are seeking a Technical Account Manager to join their growing team.

This is an excellent opportunity for someone with strong waterproofing knowledge who enjoys solving problems, building relationships and developing practical solutions for clients. Whether your experience sits within project delivery, estimating, operations, technical support, remedial works or sales, this role offers the opportunity to leverage your technical expertise in a broader commercial capacity.

About the Role

This is essentially a technical account management and sales position for someone with waterproofing expertise.

You’ll work closely with clients to identify building defects, waterproofing failures and maintenance requirements, helping develop practical remedial solutions and project scopes. Working alongside Operations, Project Managers, suppliers and subcontractors, you’ll play a key role in ensuring projects are accurately defined, appropriately priced and set up for successful delivery.

This is a consultative role where technical credibility, relationship management and commercial awareness are equally important.

Key Responsibilities

• Build and maintain strong relationships with commercial property owners, facilities managers and asset managers.
• Conduct site inspections to assess waterproofing, roofing and building maintenance requirements.
• Investigate leaks, defects, failures and remediation opportunities.
• Develop clear scopes of work and practical recommendations.
• Support pricing, quotations and proposal preparation.
• Liaise with suppliers and manufacturers to identify suitable waterproofing systems and methodologies.
• Work closely with operational teams to ensure projects are clearly scoped and effectively handed over.
• Identify project risks, access requirements, sequencing considerations and buildability challenges.
• Contribute to business growth through exceptional client service and technical expertise.

About You

To succeed in this role, you’ll bring a combination of technical knowledge, commercial awareness and strong communication skills.

Ideally, you’ll have:

• A background in waterproofing, with additional exposure to roofing, building maintenance, remedial works or the wider construction sector
• Strong knowledge of membrane systems, coatings and waterproofing remediation solutions.
• The ability to diagnose common waterproofing failures and recommend practical solutions.
• Experience preparing scopes of work, estimates, quotations or project proposals.
• Confidence engaging with clients and building trusted relationships.
• Strong organisational skills and attention to detail.
• A proactive, solutions-focused approach.
• Sound computer skills and the ability to learn internal systems.
• An interest in business development, account management and commercial project delivery.

What’s on Offer

• Opportunity to transition into a broader commercial role while utilising your technical expertise.
• Combine relationship management, solution selling and project consulting.
• Work with a respected business servicing a diverse range of commercial clients.
• Exposure to a variety of waterproofing, roofing and building envelope projects.
• Strong support from experienced operational and project delivery teams.
• Genuine career development opportunities within a growing organisation.

If you’re ready to combine your waterproofing expertise with client relationship management and solution-focused consulting, we’d love to hear from you.

In return, you’ll enjoy a competitive salary package, company vehicle, tools of trade, medical insurance, and the opportunity to grow your career with a market-leading business.