Tech Systems Support & Engineering Specialist

MASH Trust; Palmerston North; On-site; NZD 65,000 - 90,000; Full time

Job summary

MASH Trust in Palmerston North seeks a Technology Systems Support Specialist to maintain networks, systems and devices, while assisting staff and managers with effective technology usage.

You will work across frontline and systems engineering, supporting identity, devices, cloud and back-office systems, with a strong emphasis on communication and collaborative problem-solving. This role is on-site and requires flexible hours as needed.

Qualifications

• Proven experience with Microsoft 365 including Entra ID, Intune, Teams, SharePoint and Windows operating systems
• Strong troubleshooting capability across software, hardware and networking
• Experience using Service Management/Ticketing systems such as HALO
• Experience supporting geographically dispersed workforces
• Exposure to identity, device or endpoint management platforms
• Excellent communication skills – phone, email and in-person
• Customer-focused, organized, reliable, self-motivated and able to work under pressure or in time-sensitive situations
• Ability to work independently on/off-site and during after-hours when on-call
• Clear understanding of professional boundaries and responsibilities when working around sensitive or confidential data

Responsibilities

• Maintain and optimise networks/systems and devices
• IT&S infrastructure support to ensure smooth operations
• Provide focused support and guidance to managers and staff
• Collaborate with IS&T to improve service delivery and processes

Skills

Troubleshooting

Communication

Customer focus

Self-motivated

Work independence

Time management

Tools

Microsoft 365

Entra ID

Intune

Teams

SharePoint

Windows OS

HALO

Job description

MASH Trust in Palmerston North seeks a Technology Systems Support Specialist to maintain networks, systems and devices, while assisting staff and managers with effective technology usage.

You will work across frontline and systems engineering, supporting identity, devices, cloud and back-office systems, with a strong emphasis on communication and collaborative problem-solving. This role is on-site and requires flexible hours as needed.