Technology Systems Support Specialist

MASH Trust; Palmerston North; On-site; NZD 65,000 - 90,000; Full time

Job summary

MASH Trust in Palmerston North seeks a Technology Systems Support Specialist to maintain networks, systems and devices, while assisting staff and managers with effective technology usage.

You will work across frontline and systems engineering, supporting identity, devices, cloud and back-office systems, with a strong emphasis on communication and collaborative problem-solving. This role is on-site and requires flexible hours as needed.

Qualifications

• Proven experience with Microsoft 365 including Entra ID, Intune, Teams, SharePoint and Windows operating systems
• Strong troubleshooting capability across software, hardware and networking
• Experience using Service Management/Ticketing systems such as HALO
• Experience supporting geographically dispersed workforces
• Exposure to identity, device or endpoint management platforms
• Excellent communication skills – phone, email and in-person
• Customer-focused, organized, reliable, self-motivated and able to work under pressure or in time-sensitive situations
• Ability to work independently on/off-site and during after-hours when on-call
• Clear understanding of professional boundaries and responsibilities when working around sensitive or confidential data

Responsibilities

• Maintain and optimise networks/systems and devices
• IT&S infrastructure support to ensure smooth operations
• Provide focused support and guidance to managers and staff
• Collaborate with IS&T to improve service delivery and processes

Skills

Troubleshooting

Communication

Customer focus

Self-motivated

Work independence

Time management

Tools

Microsoft 365

Entra ID

Intune

Teams

SharePoint

Windows OS

HALO

Job description

We’re looking for a capable and adaptable Technology Systems Support Specialist who enjoys solving problems, helping people and getting things done. This is not a traditional Service Desk role – you’ll work across both Level 1/2 frontline support and Level 1/2 systems engineering, supporting users while also working with Microsoft 365, devices, identity, networks, cloud and back-office systems.

We’re a small team, so priorities can change quickly. You’ll need to be comfortable switching between planned technical work and support requests when the situation demands it. We’re looking for a logical, process-minded solution seeker who takes ownership, thinks beyond the immediate problem and looks for practical ways to improve how technology is supported and managed. Most importantly, you’ll be someone who communicates well, works collaboratively and understands that great technology support is ultimately about enabling our people to do their jobs well.

About MASH Trust

MASH Trust delivers a range of housing support, community support services, social networking hubs and specialised services for people with disabilities, mental health, addiction and offending across the Central Region.

MASH Trust facilitates and actively promotes quality of life by attending to the physical, mental, spiritual and social health of people, their whānau and their communities.

The IS & T Team supports service delivery for the whole organisation. We want MASH to be efficient and effective. Above all, we want to deliver our work within a positive, supportive and collegial culture. By leading for the future, living the MASH values, delivering excellent support and being connected with stakeholders, this role will contribute to the continued growth of MASH’s reputation and influence. In this way, the Group provides oversight and support to organisational change processes.

The Technology Systems Support Specialist plays a key part in maintaining and optimising networks/systems and devices, IT&S infrastructure and contributing to the smooth functioning of MASH Trust IS & T operations. The role will provide focused support and guidance, in an enabling manner, to managers and staff.

Our values

• Relationships – Build open relationships based on honesty and respect
• Communication – Communicate with an open mind and heart
• Mana – Recognise and promote the mana and strengths of the individual
• Opportunities – Take opportunities to learn and grow together
• Believe – Believe that together we will make a difference

Experience/qualifications

• Proven experience with Microsoft 365 including but not exclusive to; Entra ID, Intune, Teams, SharePoint and Windows operating systems
• Strong troubleshooting capability across software, hardware and networking
• Experience using Service Management/Ticketing systems such as HALO
• Experience supporting geographically dispersed workforces
• Exposure to identity, device or endpoint management platforms
• Excellent communication skills – phone, email and in-person
• Customer-focused, organized, reliable, self-motivated and able to work under pressure or in time-sensitive situations
• Ability to work independently on/off-site and during after-hours when on-call
• Clear understanding of professional boundaries and responsibilities when working around sensitive or confidential data

MASH Trust is not an accredited employer and therefore cannot use the Accredited Employer Work Visa (AEWV) process.

Join MASH Trust – Solve problems. Support people. Make a difference.