Systems Support Engineer

Skyline Enterprises; Queenstown; On-site; NZD 90,000 - 115,000; Full time

Benefits offered by this job

Southern Cross Health insurance

Subsidised parking

Free gondola rides for staff

Free luge rides for family and friends

International travel opportunities

Job summary

Skyline Enterprises is seeking a practical, customer-focused Systems Support Engineer to join our IT and Security Operations team in Queenstown. This full-time role covers MS 365, identity, Intune, endpoint management, and POS technology to support our global operations.

You will resolve incidents independently and coordinate with specialists, owners, and vendors as needed; weekend on-site support during peak periods and opportunities for international travel are included.

Qualifications

• Experience in IT support or technical operations.
• Knowledge of Microsoft 365 stack and endpoint management.
• Logical troubleshooting with strong customer service.
• Ability to own incidents and escalate when needed.

Responsibilities

• Own technical incidents and service requests through resolution or escalation.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and licensing.
• Support Entra ID, Active Directory identities, authentication and access.
• Manage Windows, macOS and mobile endpoints via Intune and Autopilot.
• Monitor endpoint health, patches, and Defender for Endpoint tasks.
• Support POS workstations, printers, scanners, and payment peripherals.
• Assist with site openings, technology refreshes and deployments.
• Improve documentation, standardization, and automation across the support environment.

Skills

Microsoft 365

Endpoint management

IT support

Customer service

Troubleshooting

Documentation

Tools

Intune

Entra ID

Active Directory

Windows Server

PowerShell

POS platforms

Job description

• Full Time
• Application Closes 04 Oct 2026
• Otago - Queenstown
• Computer Software Engineer, Systems Software

Who We Are

Skyline Enterprises is a New Zealand-based global tourism and hospitality business focused on delivering real fun. With operations in eight cities around the world and growing, we support our people to do their best work and create unforgettable guest experiences.

About The Role

Skyline is looking for a practical, customer-focused Systems Support Engineer to join our IT and Security Operations team. This is a broad, hands-on role supporting the people, platforms, devices and operational systems behind our global business.

You will work across Microsoft 365, identity and access, Intune, endpoint management, infrastructure and point-of-sale technology. You will resolve a wide range of issues independently, then coordinate complex matters with specialist engineers, application owners and vendors when required.

This role includes weekend work, providing critical on-site technology support during Skyline Queenstown's busiest operating periods, while also offering opportunities for international travel to support Skyline's growing global operations.

Responsibilities Include

• Owning technical incidents and service requests through to resolution or effective escalation.
• Administering Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, groups, mailboxes and licensing.
• Supporting Microsoft Entra ID and Active Directory identities, authentication and access.
• Managing Windows, macOS and mobile endpoints through Intune, including enrolment, compliance, applications, configuration, Autopilot and remote actions.
• Monitoring endpoint health, patching and security controls, and assisting with Defender for Endpoint and vulnerability remediation.
• Supporting POS workstations, applications, printers, scanners, payment peripherals and connectivity.
• Assisting with new site openings, technology refreshes, deployments, upgrades and operational-readiness activities.
• Improving documentation, standardisation and automation across the support environment.

What We're Looking For

• Experience in IT support, systems support, technical operations or a related field.
• Working knowledge of Microsoft 365 stack and endpoint management.
• A logical, methodical approach to troubleshooting and strong customer-service skills.
• Confidence taking ownership while recognising when specialist support is needed.
• Good organisation, documentation and attention to detail.
• Security awareness, sound judgement and enthusiasm for learning.
• Availability to work Thursday to Monday and flexibility to travel internationally.
• Exposure to technologies such as Intune, Entra ID, Active Directory, Windows Server, PowerShell or POS platforms would be advantageous but not essential.

You do not need to match every requirement. We value strong technical foundations, practical problem-solving, a customer focused mindset and the willingness to keep learning.

Join Our Team

We’re always aiming to share real fun with the world and make people smile.

Our team thrives on meaningful connections with our customers, our community, and with each other.

This Role Offers

• A full-time permanent role based in Queenstown.
• A fun and inclusive working environment.
• A competitive remuneration package, with access to Southern Cross Health insurance.
• Great staff benefits, including subsidised parking and free gondola and luge rides for family and friends.
• Opportunities for international travel and collaboration across Skyline's global operations.
• The chance to be part of a dynamic, values-driven and growing international organisation.

Please only apply if you have the right to legally work in New Zealand.

• systems-support-engineer-pd---september-2026.pdf