Senior Systems Engineer

Millbrook Resort; Arrowtown; On-site; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Discounts on resort products/services

Complimentary staff meals

Free onsite parking

Social and wellbeing events

Daily travel allowance

Job summary

Millbrook Resort in Arrowtown, NZ is seeking a Senior Systems Engineer to provide senior technical support to the IT Manager and wider resort operations. You will ensure our hybrid environment, including Microsoft 365, VMware, FortiGate firewalls, and server systems, is reliable, secure and maintained to a high standard.

You will act as an escalation point for complex issues, contribute to projects and help maintain secure processes and five-star service levels across the resort.

Qualifications

• Minimum five years in a systems engineering or senior IT role in enterprise environments.
• Experience with on‑premises, hybrid and cloud infrastructure.
• Strong administration of Microsoft 365 suite and identity services.
• Solid VMware and server infrastructure knowledge; network/firewall basics.
• Excellent communication and ability to mentor junior staff.

Responsibilities

• Provide senior technical escalation for infrastructure, network, security and Microsoft 365 issues.
• Maintain core IT infrastructure including AD, VMware, and cloud platforms.
• Monitor performance, security, backups and reliability of systems.
• Lead or assist infrastructure upgrades and technology projects.
• Create and maintain technical documentation and support services.

Skills

Systems engineering

Infrastructure engineering

Cloud platforms

Networking security

Communication

Mentoring

Tools

Microsoft 365

VMware

FortiGate

Active Directory

PowerShell

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Millbrook Resort – Arrowtown, South Island

Proudly Awarded New Zealand’sLeading Hotel at the 2025 World Travel Awards.

Our work ethos is nurturing and supportive. Weare the Millbrook family and take great pride being one of New Zealand’s bestplaces to work.

Overview

Millbrook Resort is New Zealand’s leadinglifestyle resort, with technology playing a critical role in supporting ourguests, team members and day-to-day operations.

As our Senior Systems Engineer, you will providesenior technical support to the IT Manager and wider resort operation, ensuringour systems, infrastructure, network services and cloud platforms are reliable,secure and maintained to a high standard. This is a hands‑on technical roleresponsible for supporting and improving a hybrid environment includingMicrosoft 365, VMware infrastructure, FortiGate firewalls, server systems,business‑critical applications and enterprise networking. You will also act asan escalation point for complex technical issues, contribute to projectdelivery and help maintain secure processes and five-star service levels acrossthe resort.

What will your day look like?

• Acting as a senior technical escalation point forinfrastructure, network, security, server and Microsoft 365 issues across the resort Managing and maintaining core IT infrastructure,including Microsoft 365, Active Directory, VMware, enterprise networking andcloud platforms
• Supporting business‑critical systems and applications while monitoring system performance, security, backups and operational reliability
• Leading or assisting with infrastructure upgrades,technology projects, system improvements and continuous enhancement initiatives
• Producing and maintaining technical documentation,supporting service desk operations and ensuring tasks and incidents are managedeffectively
• Working closely with team members, vendors andstakeholders to deliver reliable technology services and exceptional internalcustomer support

What makes you right for this role?

• At least five years' experience in a Systems Engineering,Infrastructure Engineering, Senior IT Support or similar enterprise‑level role
• Proven experience supporting on‑premises, hybrid andcloud infrastructure environments
• Strong administration experience across Microsoft 365,including Exchange Online, Teams, SharePoint, OneDrive, Intune and Entra ID
• Advanced knowledge of Windows Server, Active Directory,Group Policy, VMware and supporting infrastructure technologies
• Strong networking and security expertise, includingLAN/WAN, VLANs, routing, switching, wireless, firewalls, VPNs and accesscontrols
• Excellent troubleshooting, problem‑solving andcommunication skills, with the ability to explain technical concepts tonon-technical audiences
• A collaborative, customer-focused approach, with theability to work independently and mentor less experienced team members
• Experience with scripting, automation, ITSM frameworks,or hospitality technology environments would be advantageous
• A clean NZ Driver's Licence
• Availability to participate in after-hourssupport arrangements, including weekends and public holidays when required

Location: Arrowtown, Queenstown.

Hours: Full time permanent(40 hours per week guaranteed)

We believe our peopleare our greatest asset and love recognising and rewarding our team. We activelysupport your growth and development within hospitality. When you join our team,you will enjoy a range of benefits, including:

• Exclusive discounts on resort products andservices
• Complimentary staff meals every day
• Free onsite parking
• Social and wellbeing events, staff parties andmore
• A daily travel allowance if you live more than25km from the resort