IT Support Engineer

South Link Health; Dunedin; On-site; NZD 55,000 - 75,000; Full time

Job summary

South Link Health is seeking an IT support professional to provide responsive first and second-level support across a diverse range of users and technologies in New Zealand. The role covers Windows 11, Microsoft 365, Active Directory, Azure, and support for Medtech Evolution and Practice Management Systems.

You will work on-site with a focus on system improvements, security initiatives, and IT project support, collaborating with vendors and internal teams.

Qualifications

• IT qualification or equivalent practical experience.
• Over 2 years’ experience in an IT support or technical support role.
• Strong knowledge of Microsoft Windows and Microsoft 365.
• Experience with Active Directory, networks, and user account management.
• Good problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to manage competing priorities and work independently and as part of a team.
• Proactive approach and willingness to learn new technologies.
• Experience with Medtech Evolution, Practice Management Systems, Azure, Linux, Windows Server, or remote support tools would be an advantage.

Responsibilities

• Provide responsive first and second-level IT support to internal and external users.
• Troubleshoot and resolve hardware, software, network, and application issues.
• Support Windows 11, Microsoft 365, Active Directory, Azure, Windows Server and network environments.
• Provide first-level support for Medtech Evolution and Practice Management Systems.
• Support remote and mobile users using remote support tools.
• Install, configure, maintain, and troubleshoot hardware and software.
• Assist with IT projects, system improvements, technology deployments, and security initiatives.
• Work with vendors and third-party providers to resolve technical issues.
• Maintain technical documentation and identify opportunities to improve systems and processes.

Skills

IT qualification

2+ years experience

Windows & Microsoft 365

Active Directory

Networks

Problem solving

Communication

Customer service

Remote support tools

Azure

Linux

Windows Server

Education

IT qualification or equivalent

Tools

Medtech Evolution

Practice Management Systems

Azure

Linux

Windows Server

Remote support tools

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you a customer-focused IT professional who enjoys solving problems, working with people, and keeping technology running smoothly? Join a purpose-led organisation supporting better health outcomes across Aotearoa New Zealand.

In this role, you’ll provide technical support across a diverse range of organisations within the South Link Health Group, supporting a variety of users, systems, and technology environments.

You’ll work across a broad technology environment, providing hands-on support while contributing to system improvements, projects, security, and the ongoing development of our IT services.

What You’ll Do

Provide responsive first and second-level IT support to internal and external users.

Troubleshoot and resolve hardware, software, network, and application issues.

Support Windows 11, Microsoft 365, Active Directory, Azure, Windows Server and network environments.

Provide first-level support for Medtech Evolution and Practice Management Systems.

Support remote and mobile users using remote support tools.

Install, configure, maintain, and troubleshoot hardware and software.

Assist with IT projects, system improvements, technology deployments, and security initiatives.

Work with vendors and third-party providers to resolve technical issues.

Maintain technical documentation and identify opportunities to improve systems and processes.

What You’ll Bring

IT qualification or equivalent practical experience.

Over 2 years’ experience in an IT support or technical support role.

Strong knowledge of Microsoft Windows and Microsoft 365.

Experience with Active Directory, networks, and user account management.

Good problem-solving and troubleshooting skills.

Excellent communication and customer service skills.

The ability to manage competing priorities and work effectively both independently and as part of a team.

A proactive approach and willingness to learn new technologies.

Experience with Medtech Evolution, Practice Management Systems, Azure, Linux, Windows Server, or remote support tools would be an advantage. We don’t expect you to have experience across every technology listed. If your experience aligns with most of the role requirements, we’d still like to hear from you and encourage you to apply.

About Us

South Link Management Services is part of the South Link Health Group, providing strategic and operational support to organisations working to improve health outcomes across Aotearoa New Zealand.

We are committed to creating an inclusive workplace where everyone can thrive. We value diversity as a strength and warmly welcome applications from Māori, Pacific, Disability, and Rainbow communities.