Systems Engineer: Stabilize Apps, Drive Deployments

Westpac

New Zealand

On-site

NZD 85,000 - 120,000

Full time

4 days ago

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Job summary

Westpac NZ is seeking a Systems Engineer to support BAU operations, ensure stability of business applications, and drive continuous improvement.

You will handle incident resolution, system monitoring, and deployments within the Procurement, Properties Services & internal audit team, collaborating with engineers, business users, and vendors. Exposure to Azure DevOps, SaaS platforms, and ITIL processes is valuable.

Qualifications

Basic knowledge of Power Apps/ Power Platform and related IT systems.
Exposure to Azure DevOps / CI CD, SharePoint, Procurement systems.
Experience with SaaS Cloud based Platforms and Applications.
Understanding of Service management processes (Incident, Problem, Change).
Familiarity with Service management tools (ServiceNow), monitoring tools / job scheduling tools (desirable).
Ability to work in Agile teams.
Certifications (ITIL Foundation, Azure Fundamentals) are advantageous.

Responsibilities

Provide Level 2/Level 3 support for business applications within Commercial squad.
Monitor system performance, daily jobs/BAU requests and alerts to ensure application stability.
Investigate and resolve incidents in a timely manner, escalating where required.
Manage incidents, service requests and change activities via ServiceNow & GoJira.
Support root cause analysis for recurring issues and assist in implementing fixes.
Collaborate with senior engineers for complex troubleshooting.
Assist with application deployments and release activities.
Validate changes post-release and support rollout into BAU.
Work closely with service owner, engineers and tech leads, business users & vendors or cross teams.
Maintain & support documentation (Confluence), runbooks and knowledge articles.