Enterprise Apps Operations Analyst — Automation & Incident Expert

Find Recruitment; Wellington; On-site; NZD 243,560,000 - 329,522,000; Full time

Benefits offered by this job

Contract through to 30 June 2027

Work with enterprise applications

Automation opportunities

NZ-based Wellington role

Job summary

Find Recruitment in Wellington seeks an experienced Operations Analyst within the Enterprise Applications Services team. You will support core enterprise applications, resolve incidents, troubleshoot issues, and identify root causes while collaborating with platform specialists, vendors and technical teams.

You will also help reduce technical debt by automating routine operational tasks and improving application services, with a focus on data fixes, patches and deployments.

Qualifications

• Minimum 4+ years' hands on experience as an Operations Analyst or Applications Analyst.
• Strong enterprise applications support experience.
• Solid experience with Incident and Problem Management processes.

Responsibilities

• Perform Incident and Problem Management to resolve and close out application issues
• Troubleshoot technical problems using logging, monitoring and analysis tools
• Identify root causes and coordinate the appropriate technical teams to resolve issues
• Develop minor changes, service requests and enhancements through configuration or scripting
• Deploy application patches and upgrades
• Identify opportunities to reduce technical debt and automate repeatable operational tasks
• Query data and undertake data fixes where required
• Support software licence management and application vendors
• Maintain service documentation, including relevant Business Continuity and Disaster Recovery processes
• Support application testing and Transition to Operations activities
• Work collaboratively with Solution Architects, Developers, Technical Specialists and operational teams
• Contribute to automated build, testing and deployment practices

Skills

Incident & Problem Management

Root cause analysis

Stakeholder communication

Vendor coordination

Education

Relevant tertiary qualification or equivalent

Tools

ServiceNow

Maximo

Logging/Monitoring tools

Job description

Find Recruitment in Wellington seeks an experienced Operations Analyst within the Enterprise Applications Services team. You will support core enterprise applications, resolve incidents, troubleshoot issues, and identify root causes while collaborating with platform specialists, vendors and technical teams.

You will also help reduce technical debt by automating routine operational tasks and improving application services, with a focus on data fixes, patches and deployments.