Senior Platform Support Engineer - TLM & RecOps

Westpac Bank; Takutai; On-site; NZD 90,000 - 130,000; Full time

Job summary

Westpac New Zealand is seeking a Senior Application Support Engineer to maintain the stability, resilience and performance of critical reconciliation and operational platforms. The role involves partnering with operational teams, technology stakeholders and vendors to resolve complex issues and drive operational excellence.

You will bring extensive experience in application or platform support, strong analytical and troubleshooting skills, and a background in cloud, SaaS and on-premises

Qualifications

• Extensive experience in Application Support, Platform Support or Systems Engineering roles.
• Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Experience with SQL and database systems.
• Experience supporting enterprise applications across cloud, SaaS and on-premises environments.
• Understanding of incident, problem and change management processes.
• Experience in regulated environments with risk, compliance and operational resilience.

Responsibilities

• Maintain stability, resilience and performance of the Transaction Lifecycle Management (TLM) and RecOps platforms.
• Collaborate with operational teams, technology stakeholders and vendors to resolve issues and drive improvements.
• Communicate effectively with stakeholders and document operational activities.

Skills

Analytical thinking

Troubleshooting

Stakeholder engagement

Communication skills

Automation mindset

Tools

PowerShell

Python

Job description

Westpac New Zealand is seeking a Senior Application Support Engineer to maintain the stability, resilience and performance of critical reconciliation and operational platforms. The role involves partnering with operational teams, technology stakeholders and vendors to resolve complex issues and drive operational excellence.

You will bring extensive experience in application or platform support, strong analytical and troubleshooting skills, and a background in cloud, SaaS and on-premises