Systems Engineer

Westpac; New Zealand; On-site; NZD 85,000 - 120,000; Full time

Job summary

Westpac NZ is seeking a Systems Engineer to support BAU operations, ensure stability of business applications, and drive continuous improvement.

You will handle incident resolution, system monitoring, and deployments within the Procurement, Properties Services & internal audit team, collaborating with engineers, business users, and vendors. Exposure to Azure DevOps, SaaS platforms, and ITIL processes is valuable.

Qualifications

• Basic knowledge of Power Apps/ Power Platform and related IT systems.
• Exposure to Azure DevOps / CI CD, SharePoint, Procurement systems.
• Experience with SaaS Cloud based Platforms and Applications.
• Understanding of Service management processes (Incident, Problem, Change).
• Familiarity with Service management tools (ServiceNow), monitoring tools / job scheduling tools (desirable).
• Ability to work in Agile teams.
• Certifications (ITIL Foundation, Azure Fundamentals) are advantageous.

Responsibilities

• Provide Level 2/Level 3 support for business applications within Commercial squad.
• Monitor system performance, daily jobs/BAU requests and alerts to ensure application stability.
• Investigate and resolve incidents in a timely manner, escalating where required.
• Manage incidents, service requests and change activities via ServiceNow & GoJira.
• Support root cause analysis for recurring issues and assist in implementing fixes.
• Collaborate with senior engineers for complex troubleshooting.
• Assist with application deployments and release activities.
• Validate changes post-release and support rollout into BAU.
• Work closely with service owner, engineers and tech leads, business users & vendors or cross teams.
• Maintain & support documentation (Confluence), runbooks and knowledge articles.

Skills

Power Apps/ Power Platform

D365

Data Verse

Application troubleshooting

Azure DevOps

SharePoint

Procurement systems

SaaS Cloud platforms

Service management processes

ServiceNow

Monitoring tools

CI/CD

Agile teams

ITIL Foundation

Azure Fundamentals

Tools

ServiceNow

GoJira

Confluence

Azure DevOps

SharePoint

Job description

A Systems Engineer supports the BAU, day-to-day operations, stability and performance of business applications within the Procurement, Properties Services & internal audit team in mind.

This role focuses on incident resolution, system monitoring and continuous improvement, while developing technical skills and gaining exposure to enterprise systems, tools and delivery practices.

• Provide Level 2/Level 3 support for business applications within Commercial squad
• Monitor system performance, daily jobs/BAU requests and alerts to ensure application stability
• Investigate and resolve incidents in a timely manner, escalating where required
• Manage incidents, service requests and change activities via ServiceNow & GoJira
• Support root cause analysis for recurring issues and assist in implementing fixes
• Collaborate with senior engineers for complex troubleshooting
• Assist with application deployments and release activities
• Validate changes post-release and support rollout into BAU
• Work closely with service owner, engineers and tech leads, business users & vendors or cross teams
• Maintain & support documentation (Confluence), runbooks and knowledge articles

Nā tāu rourou | What will you bring?

• Basic knowledge of Power Apps/ Power Platform, D365, Data Verse, Application troubleshooting, IT systems and environments
• Exposure to Azure DevOps / CI CD, SharePoint, Procurement systems
• Experience with SaaS Cloud based Platforms and Applications
• Understanding of Service management processes (Incident, Problem, Change)
• Familiarity with Service management tools (ServiceNow), monitoring tools / job scheduling tools (desirable)
• Ability to work in Agile teams
• Relevant certifications (ITIL Foundation, Azure Fundamentals) are advantageous

Ko mātou ténei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.