Senior App Support Engineer - Bank Platforms (12m)

westpacnz; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Westpac New Zealand seeks a Senior Application Support Engineer to sustain the Transaction Lifecycle Management (TLM) and RecOps platforms. The role focuses on stability, resilience and performance, partnering with operations, technology stakeholders and vendors to resolve complex issues and drive operational excellence.

The position involves resolving incidents, enabling automation, and delivering continuous improvement through strong analytical skills and stakeholder collaboration.

Qualifications

• Experience in Application Support, Platform Support or Systems Engineering.
• Strong troubleshooting and analytical skills.
• SQL and database experience.
• Experience across cloud, SaaS and on‑prem environments.
• Knowledge of incident, problem and change management.
• Experience in risk, compliance and operational resilience.
• Excellent stakeholder engagement and communication.
• Continuous improvement mindset with automation focus.

Skills

Application Support

Analytical thinking

SQL

Cloud/SaaS/On‑prem

Incident/Problem/Change management

Risk & Compliance

Stakeholder communication

Process improvement

Financial services

PowerShell

Python

ITIL

Job description

Westpac New Zealand seeks a Senior Application Support Engineer to sustain the Transaction Lifecycle Management (TLM) and RecOps platforms. The role focuses on stability, resilience and performance, partnering with operations, technology stakeholders and vendors to resolve complex issues and drive operational excellence.

The position involves resolving incidents, enabling automation, and delivering continuous improvement through strong analytical skills and stakeholder collaboration.