System and support analyst at AK smart solution limited

AK smart solution limited; New Zealand; Hybrid; NZD 41,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

AK smart solution limited is hiring a System and Support Analyst in Auckland, NZ. This full-time on-site role offers career growth opportunities with a hybrid work model in the Auckland District, Auckland. You will monitor, troubleshoot, and optimize IT systems, leading upgrades and coordinating with vendors and end-users.

The position emphasizes documenting systems, training staff, and collaborating across technical teams to ensure operational efficiency and reliable services.

Qualifications

• System monitoring and maintenance of network systems.
• Diagnose and troubleshoot hardware, software, and network faults.
• Analyze business processes to identify optimizations.
• Lead upgrades and new system implementations.
• Coordinate with vendors and stakeholders.
• Create documentation and train staff.

Responsibilities

• System Monitoring & Maintenance: Regularly test, monitor, and evaluate network systems (LAN, WAN, cloud, and servers) to ensure high compatibility and operational integrity.
• Issue Diagnosis & Troubleshooting: Handle, diagnose, and resolve advanced hardware, software, and network faults escalated by end-users or technical teams.
• Business Process Analysis: Examine current workflows and IT infrastructure to identify inefficiencies, bottlenecks, and areas for technological optimization.
• Implementation & Upgrades: Serve as the technical lead during application upgrades, software rollouts, and new system implementations.
• Vendor & Stakeholder Liaison: Act as a central point of contact between end-users, management, and third-party IT vendors to resolve complex software conflicts and ensure functional alignment.
• Documentation & Training: Create comprehensive system specifications, test plans, and user manuals; conduct formal training sessions for internal staff.

Skills

System monitoring

Troubleshooting

Network awareness

Documentation

Stakeholder liaison

Tools

LAN/WAN

Cloud services

Servers

Job description

Apply for System and support analyst at AK smart solution limited in N, NZ. This Full time on site position offers great opportunities for career growth.

Core Responsibilities & Duties

• System Monitoring & Maintenance: Regularly test, monitor, and evaluate network systems (LAN, WAN, cloud, and servers) to ensure high compatibility and operational integrity.
• Issue Diagnosis & Troubleshooting: Handle, diagnose, and resolve advanced hardware, software, and network faults escalated by end-users or technical teams.
• Business Process Analysis: Examine current workflows and IT infrastructure to identify inefficiencies, bottlenecks, and areas for technological optimization.
• Implementation & Upgrades: Serve as the technical lead during application upgrades, software rollouts, and new system implementations.
• Vendor & Stakeholder Liaison: Act as a central point of contact between end-users, management, and third-party IT vendors to resolve complex software conflicts and ensure functional alignment.
• Documentation & Training: Create comprehensive system specifications, test plans, and user manuals; conduct formal training sessions for internal staff.

Pay: $36.00 per hour

Expected hours: 32.0 per week

Work Location: Hybrid remote in Auckland District, Auckland