Support Analyst - NZ

SecuritEase International; Wellington; Hybride; NZD 45 000 - 55 000; Plein temps

Résumé du poste

SecuritEase International is seeking a motivated Support Analyst to join our engineering team in Petone, Wellington. This permanent, full-time role is ideal for entry‑level candidates looking to kick‑start their career in a dynamic environment.

The Support Analyst will provide technical assistance and support to our clients, ensuring smooth operation of engineering solutions and customer satisfaction. Responsibilities include handling first-line support via phone, email and in-person, diagnosing

Qualifications

• Bachelor's degree in Engineering, Information Technology, or related field (or equivalent).
• Strong problem-solving and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Familiarity with ticketing systems is a plus.

Responsabilités

• Provide first-line technical support via phone, email, and in-person.
• Diagnose and resolve issues related to engineering software/hardware.
• Assist in installation and configuration of engineering systems and apps.
• Document requests and resolutions in the ticketing system.
• Collaborate with engineering to implement improvements.
• Conduct user training sessions for clients.
• Stay updated on industry trends and technologies.

Connaissances

Communication skills

Teamwork

Problem-solving

Attention to detail

Engineering knowledge

Formation

Bachelor's degree in Engineering/IT or related field

Outils

Ticketing systems

Engineering software

Description du poste

Support Analyst

New Zealand • Full-time

Description

We are seeking a motivated Support Analyst to join our engineering team in Petone, Wellington. This permanent, full-time role is ideal for entry-level candidates looking to kick-start their career in a dynamic environment. The Support Analyst will play a crucial role in providing technical assistance and support to our clients, ensuring the smooth operation of engineering solutions and contributing to overall customer satisfaction.

Responsibilities:

• Provide first-line technical support to clients via phone, email, and in-person.
• Diagnose and resolve technical issues related to engineering software and hardware.
• Assist in the installation and configuration of engineering systems and applications.
• Document support requests and resolutions in the ticketing system.
• Collaborate with engineering teams to identify and implement improvements.
• Conduct user training sessions to enhance client understanding of systems.
• Maintain up-to-date knowledge of industry trends and technologies.

Qualifications:

• Bachelor's degree in Engineering, Information Technology, or a related field (or equivalent experience).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Basic understanding of engineering principles and software applications.
• Familiarity with ticketing systems and customer support processes is an advantage.

Why join us

You’ll be part of a global fintech operating across NZ, Australia, South Africa and the UK, working on software that powers capital markets activity. You’ll work closely with product, engineering and customer teams who value clarity, ownership and straight‑up problem‑solving.

We offer high flexibility, real autonomy, and a genuinely global way of working. Because we operate across multiple time zones, there will be occasional out‑of‑hours calls with EMEA colleagues or customers. This role is based in Petone, Wellington.

Role Type

Permanent • Full-time • Entry Level

Frequently Asked Questions

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