Supervisor

DHL Supply Chain; Auckland; On-site; Confidential; Full time

Benefits offered by this job

Birthday Leave

PERKS employee benefits programme

Global career development

World-class training

Employee Assistance Programme

Women’s Network

Job summary

DHL Supply Chain is seeking a Supervisor for our Highbrook site in Auckland. You will oversee day-to-day agency operations and a team of 6 employees, ensuring accurate order processing, timely inventory receipt, and strict adherence to our systems.

Role requires strong communication, a proactive leadership style, and focus on delivering client KPIs. Preferred hoist/reach license and NZ driver’s license may be advantageous.

Qualifications

• Experience with warehouse management systems and Microsoft Office (Intermediate level or above).
• Current hoist and reach license (preferred but not essential).
• Full NZ Driver’s License (preferred).

Responsibilities

• Oversee daily operations, ensuring accurate order processing, timely inventory receipt, and adherence to internal systems.
• Act as the first point of escalation for clients and management.
• Drive the achievement of client KPIs and SLAs.
• Manage team performance to ensure high standards are maintained.
• Reconcile client inventory and efficiently handle investigations.
• Foster staff development and promote a learning culture.
• Plan labour resources based on client activity needs.
• Contribute to building and maintaining a positive site culture.

Skills

Team leadership

Interpersonal skills

Attention to detail

Verbal and written communication

Customer relationship skills

Tools

Warehouse management systems

Microsoft Office

Job description

DHL Supply Chain is THE global leader in logistics and supply chain solutions, with operations in over 220 countries and territories. We combine global scale with local expertise to connect people and improve lives every day. At DHL Supply Chain, our people are our greatest strength. We’re proud to hire talented individuals from all backgrounds, fostering a workplace where everyone can thrive. We take pride in being an integral part of everyday life and are committed to sustainability, respect, and personal accountability.

If you’re ready to take the next step in your career with DHL Supply Chain, this is an exciting opportunity for you. We are currently seeking a Supervisor for our Highbrook site, where you will be responsible for overseeing the day-to-day activities of the agency operations, including overseeing a team of 6 employees.

As a Supervisor you will:

• Oversee daily operations, ensuring accurate order processing, timely inventory receipt, and adherence to internal systems.
• Act as the first point of escalation for clients and management.
• Drive the achievement of client KPIs and SLAs.
• Manage team performance to ensure high standards are maintained.
• Reconcile client inventory and efficiently handle investigations.
• Foster staff development and promote a learning culture.
• Plan labour resources based on client activity needs.
• Contribute to building and maintaining a positive site culture.

Our ideal candidate will bring:

• A team player with a positive, “can-do” attitude.
• Strong interpersonal skills, able to connect with people from all backgrounds.
• A current hoist and reach license (preferred but not essential).
• High attention to detail and proficiency in English.
• Excellent verbal and written communication skills.
• Experience with warehouse management systems and Microsoft Office (Intermediate level or above).
• A strong work ethic and commitment to team development.
• A full NZ Driver’s License (preferred).
• A customer-focused approach with the ability to build strong client relationships.

What’s in it for you?

• A chance to make your mark in a fast-growing and essential industry.
• Access to global career development opportunities and world-class training programs, including “Certified International Specialist”.
• Work for a Certified Great Place to Work, surrounded by a diverse, engaged, and passionate team.
• Birthday Leave.
• PERKS employee benefits programme which includes discounts off fuel, grocery and retail.
• Cutting-edge supply chain technology to support your success.
• A commitment to living responsibly, including social and environmental initiatives.
• Access to Employee Assistance Programme for personal support.
• Opportunities to participate in initiatives like our Women’s Network and environmental initiatives.
• A supportive environment where excellence is recognised and rewarded.