Lead Hand Therapist: Clinician Leader & Mentor

Pacific Health Group; Wellington; On-site; NZD 60,000 - 90,000; Full time

Job summary

Service Foods in Wellington is seeking an experienced Team Leader to support our warehouse operations and coordinate a busy team.

You will oversee day-to-day activities, ensure safety and quality, and contribute to on-time national contract deliveries while developing staff.

Qualifications

• Supervisory or Team Leader experience.
• Class 2 driver’s license (preferred).
• Forklift licence and practical experience.
• Strong communication and leadership skills.
• Ability to train, coach, and communicate with diverse teams.
• Physical fitness — lifting, moving freight, and floor-based work as required.
• Commitment to workplace safety and adherence to H&S practices.
• Strong time management and ability to meet deadlines.
• Knowledge of basic food ingredients.
• Proven track record in improving operational efficiency.
• Ability to work in a temperature-controlled environment.

Responsibilities

• Assist with managing day-to-day warehouse operations.
• Oversee staff performance and address issues where required.
• Pick, pack, check, and wrap national customer orders.
• Provide relief driving support when needed (Class 2 preferred).
• Support Inwards Goods, receipting, credits, and stock corrections.
• Provide operational cover for the Team Supervisor during leave.
• Maintain the highest standards of quality and food safety.
• Foster a collaborative and positive team culture.
• Support roster planning and task allocation.
• Maintain a clean, safe, and compliant work environment.
• Conduct training to upskill team members.

Skills

Supervisory experience

Team leadership

Communication

Time management

Training & coaching

Tools

Class 2 license

Forklift operation

Job description

We are seeking an experienced and motivated Team Leader to support the day‑to‑day operations of our Wellington Warehouse, servicing our national customers — including well‑known QSR brands.

This is a hands‑on role where you’ll help lead a committed team, maintain operational excellence, and contribute directly to our service delivery standards.

The Opportunity

This role offers the chance to make a meaningful impact in a busy operational facility. As the Team Leader– National Contracts, you’ll support the coordination of people, processes, and performance while ensuring quality, safety, and efficiency across the department.

Position snapshot

• Immediate start
• Roster: Monday to Friday + rotational Saturdays
• Hours: 5:00 AM – 2:00 PM
• Location: William Durant Drive, Upper Hutt

Key Responsibilities

• Assist with managing day‑to‑day warehouse operations
• Oversee staff performance and address issues where required
• Pick, pack, check, and wrap national customer orders
• Provide relief driving support when needed (Class 2 preferred)
• Support Inwards Goods, receipting, credits, and stock corrections
• Provide operational cover for the Team Supervisor during leave
• Maintain the highest standards of quality and food safety
• Foster a collaborative and positive team culture
• Support roster planning and task allocation
• Maintain a clean, safe, and compliant work environment
• Conduct training to upskill team members

About You

You will have experience working in a warehouse or logistics environment, ideally with exposure to supervising or leading a team. You’ll bring strong communication skills, a hands‑on approach, and the ability to maintain performance standards in a fast‑paced operational setting.

You will bring

• Supervisory or Team Leader experience
• Class 2 driver’s licence (preferred)
• Forklift licence and practical experience
• Strong communication and leadership skills
• Ability to train, coach, and communicate with diverse teams
• Physical fitness — lifting, moving freight, and floor‑based work as required
• Commitment to workplace safety and adherence to H&S practices
• Strong time management and ability to meet deadlines
• Knowledge of basic food ingredients
• Proven track record in improving operational efficiency
• Ability to work in a temperature‑controlled environment

Why Join Us?

At Service Foods, we champion innovation, teamwork, and continuous improvement. We value people who work hard, take pride in what they do, and are committed to delivering exceptional service.

We offer:

• Career development and growth opportunities
• A supportive, fast‑moving work environment

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa.

Pre‑Employment Checks

• Employment reference checks
• Ministry of Justice and ACC checks
• Drug and alcohol testing with an accredited provider