Student Success & Services Coordinator

Madison Recruitment; Auckland; On-site; NZD 55,000 - 70,000; Full time

Job summary

Madison Recruitment is seeking an organised Student Services Coordinator for a well-established education provider in Newmarket. You will support students across their journey, manage admissions and onboarding, and maintain records while ensuring compliance and a warm, helpful experience for learners and visitors.

You’ll work across operations and student support, coordinating with schools and internal teams to deliver a seamless service and accurate documentation.

Qualifications

• Experience in admin, customer service or student services.
• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office.
• Experience with databases or CRM platforms.
• Proactive, solutions‑focused problem solving.
• Genuine passion for supporting people to succeed.
• Ability to build relationships with people from diverse backgrounds.
• Must hold a full, clean New Zealand driver’s licence.

Responsibilities

• Support prospective and current students throughout their educational journey
• Manage admissions, enrolment and onboarding processes
• Maintain accurate student records and compliance documentation
• Assist students with StudyLink, RealMe and Public Trust requirements
• Coordinate student ID cards, transcripts, certificates and completion documentation
• Support secondary school programmes, enrolments and attendance reporting
• Act as the first point of contact for student enquiries and reception visitors
• Assist with student engagement initiatives and organisational events
• Prepare reports, maintain databases and ensure audit-ready records
• Support day-to-day operational activities to ensure the smooth running of the organisation

Skills

Admin experience

Customer service

Student services

Organisational skills

MS Office

CRM systems

Problem solving

Relationship building

Multitasking

Tools

Microsoft Office Suite

Student management platforms

CRM software

Job description

Madison Recruitment is seeking an organised Student Services Coordinator for a well-established education provider in Newmarket. You will support students across their journey, manage admissions and onboarding, and maintain records while ensuring compliance and a warm, helpful experience for learners and visitors.

You’ll work across operations and student support, coordinating with schools and internal teams to deliver a seamless service and accurate documentation.