International Student Services Coordinator

LSNZ; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Job summary

LSNZ, a language school with campuses in Queenstown and Christchurch, seeks a friendly Student Services Administrator to support enrolments, admissions, accommodation and front-of-house at our Queenstown campus.

In a genuinely multicultural environment, you will process applications, coordinate homestays, manage records, liaise with agents, and assist with pastoral care. The role involves on-call after-hours student support and requires organised, solutions-focused teamwork.

Qualifications

• Strong written and verbal communication skills.
• Comfortable working across cultures and with varying levels of English proficiency.
• Organised and detail-oriented with ability to juggle multiple priorities.
• Customer service mindset — calm under pressure, solutions-focused.
• Proficient with computer systems and administrative software.
• Experience in international education, hospitality, or customer service is a plus.
• Willingness to participate in on-call rotation for after-hours student support.

Responsibilities

• Process applications, enrolments and enquiries through our systems and email.
• Issue enrolment documentation accurately and on time.
• Keep student and agent records accurate and up to date.
• Communicate professionally with students and education agents on enrolments, bookings and general enquiries.
• Coordinate student accommodation and homestay arrangements.
• Support placements, arrivals, departures and accommodation changes.
• Liaise with students and host families on accommodation matters.
• Support pastoral care processes and student wellbeing.
• Open the school each morning and get facilities ready for the day.
• Run front-of-house: reception, phone calls, email enquiries.
• Keep reception and common areas tidy and welcoming.
• Elevate complex or sensitive matters to senior staff when needed.

Skills

Communication

Cross-cultural

Organised

Customer service

Admin software

Intl education exp

On-call rotation

Tools

Administrative software

Job description

LSNZ, a language school with campuses in Queenstown and Christchurch, seeks a friendly Student Services Administrator to support enrolments, admissions, accommodation and front-of-house at our Queenstown campus.

In a genuinely multicultural environment, you will process applications, coordinate homestays, manage records, liaise with agents, and assist with pastoral care. The role involves on-call after-hours student support and requires organised, solutions-focused teamwork.