Programme Coordinator – Student Success & Delivery

Unitec; Auckland; Hybrid; NZD 52,000 - 76,000; Full time

Job summary

Unitec's School of Applied Business is seeking a Programme Coordinator to provide high-quality administrative and operational support across our academic programmes from enrolment to completion.

The role is a 12-month fixed-term opportunity for an experienced coordinator who excels at building relationships, solving problems, and contributing to learner success, working closely with staff, students, and leadership to deliver a seamless student experience.

Qualifications

• Experience in coordination, administration, or customer-facing support roles.
• Excellent organisational skills and ability to juggle priorities.
• Strong written and verbal communication and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Commitment to learner experience and service excellence.

Responsibilities

• Coordinate day-to-day administrative activities that support programme delivery.
• Support academic staff and leadership with scheduling, planning, and operational processes.
• Assist with programme-related reporting, documentation, and compliance requirements.
• Act as a key point of contact for students, responding to enquiries and providing support.
• Support student engagement, retention, and success initiatives.
• Coordinate meetings, maintain programme records, and ensure information is accurate and up to date.
• Work collaboratively with internal teams to ensure a seamless student experience.
• Contribute to continuous improvement initiatives and administrative processes.

Skills

Coordination

Administration

Customer service

Microsoft Office

Communication

Tools

Microsoft Office Suite

Job description

Unitec's School of Applied Business is seeking a Programme Coordinator to provide high-quality administrative and operational support across our academic programmes from enrolment to completion.

The role is a 12-month fixed-term opportunity for an experienced coordinator who excels at building relationships, solving problems, and contributing to learner success, working closely with staff, students, and leadership to deliver a seamless student experience.