Student Success & Retention Coach

Media Design School; Auckland; On-site; NZD 25,000 - 42,000; Part time

Benefits offered by this job

Study support across related courses

Internal opportunities

Professional development and movement

Job summary

Media Design School at Strayer in Auckland is seeking a part-time Student Success Coach to support student transition and success across foundation and degree programmes. You will collaborate with Student Services, Campus Services and faculty to promote engagement, equity and retention.

The role focuses on coaching, session planning, progress tracking and connecting students with support services, with on-site responsibilities and a 20-hour week pattern.

Qualifications

• Bachelor’s degree required; Master’s qualification or coaching accreditation advantageous.
• Experience in a student support role within the higher education sector.
• Ability to apply adult learning principles, pedagogical approaches and student success and wellbeing practices to support diverse learners.
• Strong communication with excellent customer service and retention skills.
• Cultural awareness when working with Māori and Pasifika communities, familiarity with Te Tiriti o Waitangi principles.
• Solutions-focused, organized and confident creating support plans, tracking progress and using student management systems.
• Understanding of NZQA compliance as it relates to student support.

Responsibilities

• Work with Student Services, faculty and other teams to develop and deliver retention initiatives that meet the needs of diverse learners.
• Support orientation and induction activities, helping new students prepare for tertiary study and addressing barriers during the high-risk first 2-4 weeks and throughout their first year.
• Build a strong sense of belonging and community for students, creating opportunities to connect, collaborate and engage with alumni and industry practitioners.
• Monitor learner progress and proactively support students at risk, developing support plans, tracking progress and following up to strengthen retention and progression.
• Provide individual and cohort-based academic coaching, including study planning, goal setting, time management and effective learning strategies.
• Maintain accurate student records, coaching notes and progress reports, and connect students with academic, counselling, disability and other support services where required.
• Advise students on MDS policies and procedures and support initiatives that build understanding of the world of work and career readiness.

Skills

Strong communication

Customer service

Retention skills

Adult learning principles

Pedagogical approaches

Te Tiriti o Waitangi

Stakeholder engagement

Student management systems

Education

Bachelor's degree

Master's qualification advantageous

Coaching accreditation advantageous

Tools

Student management systems

Job description

Media Design School at Strayer in Auckland is seeking a part-time Student Success Coach to support student transition and success across foundation and degree programmes. You will collaborate with Student Services, Campus Services and faculty to promote engagement, equity and retention.

The role focuses on coaching, session planning, progress tracking and connecting students with support services, with on-site responsibilities and a 20-hour week pattern.