Student Success Coach – Academic & Wellbeing

Massey University - Te Kunenga ki Pūrehuroa; Palmerston North; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

UniSaver

Holiday entitlement

Healthcare

Staff discounts

Study fee concession

Job summary

Massey University invites applications for two full-time, permanent Student Achievement Coach positions in Wellington, Auckland or Palmerston North. You will provide proactive coaching and personalised support to tauira facing academic, personal, or wellbeing barriers, using data insights and evidence-based practices.

You will build whānau-centred relationships, apply GROW and cognitive-behavioural techniques, and collaborate with support services to enhance student engagement, retention, and

Qualifications

• A comprehensive understanding of Te Tiriti o Waitangi and its role as the founding document of Aotearoa New Zealand.
• Demonstrated experience building effective relationships and working with diverse stakeholders.
• Excellent communication, interpersonal, and problem-solving skills.
• A student-centred and manaaki-focused approach to supporting others.
• Strong analytical skills and the ability to interpret data to inform interventions.

Responsibilities

• Provide proactive coaching and support to tauira throughout their learning journey.
• Use student data and analytics to identify students who may benefit from additional support.
• Develop collaborative success plans that support academic achievement and hauora.
• Build trusted relationships with students and internal support services.
• Apply evidence-based coaching approaches such as the GROW model and CBT techniques.
• Contribute to initiatives that enhance student engagement, retention and success.
• Take a whānau-centred approach to supporting diverse student communities.

Skills

Student Success

Student Support Services

Academic Coaching

Student Engagement

Case Management

Student Retention

Student Wellbeing

Pastoral Care

Relationship Management

Stakeholder Engagement

Coaching and Mentoring

Learning Support

Strengths-Based Coaching

GROW Coaching Model

Cognitive Behavioural Techniques

Data Analysis

Student Analytics

Intervention Planning

Communication Skills

Problem Solving

Education

Master's degree

Tools

Microsoft Office

Job description

Massey University invites applications for two full-time, permanent Student Achievement Coach positions in Wellington, Auckland or Palmerston North. You will provide proactive coaching and personalised support to tauira facing academic, personal, or wellbeing barriers, using data insights and evidence-based practices.

You will build whānau-centred relationships, apply GROW and cognitive-behavioural techniques, and collaborate with support services to enhance student engagement, retention, and