Student Inclusion Manager - Rainbow

Auckland University of Technology (AUT); New Zealand; Remote; NZD 94,000 - 114,000; Full time

Job summary

Auckland University of Technology (AUT) is seeking a professional to lead Student Services and Administration, ensuring exceptional student experiences across enrolment, wellbeing and support. You will shape partnerships across the university and with external stakeholders to enable rainbow students and diverse cohorts to succeed.

You will drive continuous improvement, balance urgent priorities, and model professional practice with a strong focus on equity and service excellence for students and

Qualifications

• Knowledge and understanding of contemporary issues facing students.
• Commitment to rainbow community.
• Experience in case management delivery and providing wellbeing support.
• Ability to develop tactics to support cohorts within an integrated pastoral care framework, with emphasis on rainbow students and diverse backgrounds.
• Innovative solutions and a focus on continuous improvement.
• Experience in monitoring, analysis and providing reporting for senior leadership.
• Proven leadership in delivering high‑quality, professional service with a culture of customer care.

Responsibilities

• Provide leadership across Student Services and Administration within AUT and with external stakeholders to support rainbow student communities.
• Build strong internal and external relationships and reflect the organisation’s reputation through excellence and initiative.
• Represent and promote the organisation’s values, ensuring professional practice and collaborative service delivery.

Skills

Case management

Wellbeing support

Leadership

Stakeholder management

Rainbow community experience

Communication

Tools

Reporting tools

Job description

• Permanent, full-time role based at AUT's City Campus

Auckland University of Technology (AUT) is New Zealand's newest university and one of its most distinctive. Centred on students and grounded in knowledge that works, AUT is 5-star rated by QS, with more than 27,000 students and 4,000 staff based primarily across three Auckland campuses. It's a place of real opportunity, where the values of Pono, Tika and Aroha shape how talented, progressive people work together – and you'll feel that in the culture, in the collaboration and in the difference the work makes for students, communities and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT’s award-winning Student Services and Administration directorate is dedicated to delivering exceptional student-centred experiences across the entire learner journey, from enrolment through to graduation and beyond. Bringing together high-impact services in student administration, wellbeing and support, governance, systems, and operational delivery, the directorate works collaboratively with academic and professional teams to enable student success and institutional effectiveness. It offers professionals the opportunity to make a meaningful difference in a large, diverse university environment - combining purpose-led work, continuous improvement, and a strong focus on equity, service excellence and positive outcomes for students and staff.

An exciting opportunity has become available for a talented professional who enjoys a challenging, fast-paced and progressive environment. With every day different, you will be prepared to hit the ground running while navigating the demands of this dynamic role. By providing leadership across Student Services and Administration, the wider University and with external stakeholders to ensure our rainbow student community is supported and enabled to achieve success.

You will enjoy building strong internal and external relationships with a variety of stakeholders, representing and maintaining the reputation of the organisation while reflecting a commitment to excellence and vision. You will be proactive, energetic, and pragmatic; able to demonstrate professional practice while sharing expertise in an educational and engaging way.

If you are ready for a challenge, thrive on responsibility, accountability and ownership for your role and actions, along with a professional approach, are flexible, adaptable, assertive, and proactive with high levels of initiative, then we want to hear from you!

As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You’ll also bring cultural humility and respect for Te Tiriti o Waitangi , Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To be successful in this role, you will have:

• Knowledge and understanding of the contemporary issues and challenges facing students
• Commitment to the wider rainbow community
• Experience in case management delivery and providing wellbeing support
• Ability in developing tactics to support cohorts of students within an integrated pastoral care support framework, with an emphasis on rainbow students and those from diverse backgrounds
• Innovative solutions and a focus on continuous improvement
• Experience in monitoring, analysis and providing reporting for senior leadership
• Proven leadership in the delivery of a high-quality, professional service with a culture of customer care

• Start Date: Immediate start
• Salary Ranges | Ngā Utu:$93,941 - $114,284 (dependent on experience and qualifications)

Job Reference | Tohutoro Mahi: 96617

This role is considered a children’s worker role and will be subject to safety checks as part of the Children’s Act 2014 .

With your food basket and my food basket, the people will thrive.

Reference # 96617

Location (s) City Campus

Employment type (s) Full-time permanent

Closes on 29 Sep 2026 23:55

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