Student Experience Centre Representative

The University of Auckland; Auckland; On-site; NZD 33,062 - 46,838; Full time

Job summary

The University of Auckland is seeking casual Customer Service Representatives to assist current and future students at the Student Engagement Centre in Auckland CBD. Training is provided and starts with sessions in late August 2026.

The role offers flexible hours between 10 and 40 per week with standard hours 8am–6pm, Monday to Friday, and occasional weekend work during peak periods. The position is onsite at 49 Symonds Street, with no remote option.

Qualifications

• Previous call centre experience is not essential; full training is provided.
• Positive, can-do attitude and strong customer focus.
• Excellent communication and problem-solving abilities.

Responsibilities

• Answer queries from current and prospective students at the Student Engagement Centre.
• Handle inbound and outbound enquiries via email, phone and other channels.
• Participate in mandatory, fully paid training sessions.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Computer skills

Job description

• The University of Auckland
• Jul 27, 2026

Education

The University of AucklandThe University of Auckland is New Zealand’s pre-eminent research-led University. Established in 1883, it is an international centre of learning and academic excellence. With just over 5,200 staff and more than...

The opportunity | Te Whiwhinga mahi

We are seeking Customer Service Representatives to help us with enquiries from current and future students coming into the Student Engagement Centre. Ideally, We are looking for University Studentslooking for casual work and are available to start on 31st August 2026.

Hours:

These are casual positions, with flexible work hours between10 to 40 hours per week.

Our standard business hours are between 8am to 6pm Monday to Friday.There is also the option to work some weekend days during our peak periods.You can choose your hours to work around family, study or general life commitments.

Training:

Attending all training sessions is mandatory and is fully paid. The exact times will be provided after the application.

Week 1 - Week beginning Monday 31st August. Training will be from Monday to Friday.

Week 2 - Week beginning Monday 7th September. Training will be from Monday to Friday.

The pay rate for this role is $28.53 per hour.

Location:

This role is based onsite at 49 Symonds Street, Auckland CBD. Remote working is not an option for this position.

What will you be doing?

You will work in our Student Engagement Centre,answering queries from our most important customers: our current and future students. We cover a broad range of queries which ensures your day is varied and allows for inbound and outbound interactions through email, phone calls, and other channels.

He kōrero mōu | About you

We are looking for candidates who can bring a positive, can-do attitude. Previous call centre experience is not essential, as we will provide full training. However, you will need excellent customer service skills, strong verbal and written communication, problem solving and computer skills.

We work in a fast-paced environment, so the ability to be composed, efficient and organised is a must.