Student Administrator

New-Zealand-School-of-Tourism; Christchurch; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Birthday leave

Extra leave for special events

No weekend shifts

Job summary

New Zealand School of Tourism in Christchurch is seeking a Student Administrator to ensure accurate enrolments and a smooth student experience with a student-centric approach. The role reports to the National Sales Manager and Administrative Team Lead.

You will handle enrolment paperwork, fee processing, CRM tasks, and general admin support while maintaining TEC compliance and strong stakeholder communication.

Qualifications

• Proven experience in customer service or administrative roles, preferably in the education sector.
• A background working in airline, travel and tourism environments is highly advantageous!
• Strong attention to detail and organisational skills.
• Excellent communication and interpersonal abilities.
• Solution focused approach to challenges.
• Commitment to a student-centric approach in all interactions.

Responsibilities

• Student Enrolment processing - ensuring paperwork is completed and compliant with TEC rules and policies; Complete Studylink VOS; Ensure CRM process is completed
• Fee Collection Management – Public Trust accounts are created and up to date ; Manage student fees in a timely manner
• Team Collaboration – work with wider sales team ensuring support where needed
• General administration & Customer Support
• Compliance & Documentation – Maintain accurate records; Issue confirmation letters and invoices accurately

Skills

Customer service

Administrative skills

Education sector

Attention to detail

Communication

Student-centric mindset

CRM software

Tools

CRM software

Job description

New Zealand School of Tourism is the country’s largest private tertiary establishment specialising in training programmes for the airline, travel and tourism industries. We’re also one of the oldest, helping Kiwis take flight in their tourism and travel careers for more than 35 years!

We strive for success in everything we do with the strongest integrity. We are an organisation committed to delivering services that meet the needs of Māori and Moana Oceania learners and their whānau. We recognize the strength that lies in diversity and the integral role it plays in achieving extraordinary outcomes & making a difference in our communities.

As a Student Administrator, you will be responsible for upholding excellent customer service and delivering an exceptional student experience by ensuring that all student enrolments are processed both accurately and efficiently with a student-centric approach to all subsequent tasks. This role reports to the National Sales Manager and the Administrative Team Lead.

Key responsibilities include:

• Student Enrolment processing - ensuring paperwork is completed and compliant with TEC rules and policies; Complete Studylink VOS; Ensure CRM process is completed
• Fee Collection Management – Public Trust accounts are created and up to date ; Manage student fees in a timely manner
• Team Collaboration – work with wider sales team ensuring support where needed
• General administration & Customer Support
• Compliance & Documentation – Maintain accurate records; Issue confirmation letters and invoices accurately

Qualifications

Ko wai koe | About you:

• Proven experience in customer service or administrative roles, preferably in the education sector.
• A background working in airline, travel and tourism environments is highly advantageous!
• Strong attention to detail and organisational skills.
• Excellent communication and interpersonal abilities.
• Solution focused approach to challenges.
• Commitment to a student-centric approach in all interactions.

Additional Information

• Enjoy work-life balance - No more weekend shifts.
• Birthday leave / one day extra leave for special events
• Use your proven performance track record, and coaching/mentoring skills for your mahi
• Strong commitment to your growth & development as an educator
• Enrich the lives of our diverse learners and inspire them to step into an exciting career in Travel & Tourism

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuringwe’reattracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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