Student Administrator

New Zealand School Of Tourism; Christchurch; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Birthday leave

No weekend shifts

Growth and development as an educator

Job summary

New Zealand School Of Tourism is seeking a Student Administrator to deliver an exceptional student experience by processing enrolments accurately and efficiently with a student-centric approach.

Reporting to the National Sales Manager and Administrative Team Lead, you will handle enrolment paperwork, fee collection, CRM steps, and provide strong customer support while ensuring TEC compliance.

Qualifications

• Experience in customer service or administrative roles, preferably in education.
• Background in airline, travel or tourism is advantageous.
• Strong attention to detail and organisational skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Process student enrolments accurately and efficiently with a student-centric approach.
• Manage student fees and ensure records are up to date.
• Collaborate with the wider sales team to provide support as needed.
• Provide general administration and customer support.
• Maintain compliant records and issue confirmations and invoices.

Tools

CRM software

Job description

Job Description

Mō tēnei tūranga mahi | About the role:

As a Student Administrator, you will be responsible for upholding excellent customer service and delivering an exceptional student experience by ensuring that all student enrolments are processed both accurately and efficiently with a student-centric approach to all subsequent tasks. This role reports to the National Sales Manager and the Administrative Team Lead.

Key responsibilities include:

• Student Enrolment processing - ensuring paperwork is completed and compliant with TEC rules and policies; Complete Studylink VOS; Ensure CRM process is completed
• Fee Collection Management – Public Trust accounts are created and up to date ; Manage student fees in a timely manner
• Team Collaboration – work with wider sales team ensuring support where needed
• General administration & Customer Support
• Compliance & Documentation – Maintain accurate records; Issue confirmation letters and invoices accurately

Qualifications

Ko wai koe | About you:

• Proven experience in customer service or administrative roles, preferably in the education sector.
• A background working in airline, travel and tourism environments is highly advantageous!
• Strong attention to detail and organisational skills.
• Excellent communication and interpersonal abilities.
• Solution focused approach to challenges.
• Commitment to a student-centric approach in all interactions.

Additional Information

• Enjoy work-life balance - No more weekend shifts.
• Birthday leave / one day extra leave for special events
• Use your proven performance track record, and coaching/mentoring skills for your mahi
• Strong commitment to your growth & development as an educator
• Enrich the lives of our diverse learners and inspire them to step into an exciting career in Travel & Tourism

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.