Strategic General Manager, Learner & Workforce Development

JacksonStone & Partners; Wellington; On-site; NZD 180,000 - 240,000; Full time

Benefits offered by this job

None

Job summary

Connexis, New Zealand's Infrastructure Training Provider, is seeking a General Manager Learner & Workforce Development to lead front-facing teams across the country. You will shape learner engagement, industry partnerships and regional delivery.

This role blends strategy, leadership, and operations to deliver consistent service quality and grow participation in formal training pathways, ensuring trainees and employers achieve positive outcomes.

Qualifications

• Senior leadership experience leading mid-sized operational, service or customer-facing teams.
• Experience working within service-based organisations where customer outcomes and stakeholder relationships are critical.
• A track record of building high-performing teams and lifting performance through strong leadership and accountability.
• Experience developing and executing strategic plans while maintaining a hands-on understanding of operational delivery.
• Outstanding relationship management skills and the ability to influence a wide range of stakeholders.
• Strong commercial acumen with experience in territory, account and key account management with the ability to identify opportunities for growth and improved performance.
• Confidence operating at executive level and contributing to organisation-wide strategic decisions.
• A genuine commitment to supporting trainee success and delivering positive outcomes for customers and industry partners.

Responsibilities

• Lead the development and delivery of learner and workforce development strategies that support Connexis' organisational goals.
• Ensure trainees receive consistent and relevant support throughout their training journey, with trainee wellbeing and success at the centre of decision making.
• Lead and develop a geographically dispersed team, creating clarity, accountability and high performance.
• Strengthen relationships with trainees, employers, industry associations and other key stakeholders.
• Drive business development activity across regions, identifying growth opportunities and expanding industry engagement.
• Ensure customer insights and industry feedback is shared internally and informs continuous improvement across products and services.
• Contribute as an influential member of the Executive Leadership Team, helping shape the future direction of the organisation.
• Foster a collaborative, customer-focused culture that delivers excellent outcomes and consistent service experiences across the motu.

Skills

Senior leadership

Team development

Strategic planning

Stakeholder management

Executive collaboration

Job description

Connexis, New Zealand's Infrastructure Training Provider, is seeking a General Manager Learner & Workforce Development to lead front-facing teams across the country. You will shape learner engagement, industry partnerships and regional delivery.

This role blends strategy, leadership, and operations to deliver consistent service quality and grow participation in formal training pathways, ensuring trainees and employers achieve positive outcomes.