General Manager Learner & Workforce Development

JacksonStone & Partners; Wellington; On-site; NZD 180,000 - 240,000; Full time

Benefits offered by this job

None

Job summary

Connexis, New Zealand's Infrastructure Training Provider, is seeking a General Manager Learner & Workforce Development to lead front-facing teams across the country. You will shape learner engagement, industry partnerships and regional delivery.

This role blends strategy, leadership, and operations to deliver consistent service quality and grow participation in formal training pathways, ensuring trainees and employers achieve positive outcomes.

Qualifications

• Senior leadership experience leading mid-sized operational, service or customer-facing teams.
• Experience working within service-based organisations where customer outcomes and stakeholder relationships are critical.
• A track record of building high-performing teams and lifting performance through strong leadership and accountability.
• Experience developing and executing strategic plans while maintaining a hands-on understanding of operational delivery.
• Outstanding relationship management skills and the ability to influence a wide range of stakeholders.
• Strong commercial acumen with experience in territory, account and key account management with the ability to identify opportunities for growth and improved performance.
• Confidence operating at executive level and contributing to organisation-wide strategic decisions.
• A genuine commitment to supporting trainee success and delivering positive outcomes for customers and industry partners.

Responsibilities

• Lead the development and delivery of learner and workforce development strategies that support Connexis' organisational goals.
• Ensure trainees receive consistent and relevant support throughout their training journey, with trainee wellbeing and success at the centre of decision making.
• Lead and develop a geographically dispersed team, creating clarity, accountability and high performance.
• Strengthen relationships with trainees, employers, industry associations and other key stakeholders.
• Drive business development activity across regions, identifying growth opportunities and expanding industry engagement.
• Ensure customer insights and industry feedback is shared internally and informs continuous improvement across products and services.
• Contribute as an influential member of the Executive Leadership Team, helping shape the future direction of the organisation.
• Foster a collaborative, customer-focused culture that delivers excellent outcomes and consistent service experiences across the motu.

Skills

Senior leadership

Team development

Strategic planning

Stakeholder management

Executive collaboration

Job description

• Set a customer focused culture to grow training participation and success.
• Executive leadership role with the opportunity to shape growth and impact.
• Wellington or Auckland based.

Are you a strategic and people-focused leader who combines commercial drive with a passion for helping people succeed?

This is your opportunity to lead a nationally dispersed team at the heart of Connexis' purpose, supporting trainees, employers and industry to build the skilled infrastructure workforce New Zealand needs for the future.

Connexis is New Zealand's Infrastructure Training Provider, working with employers and trainees across the civil construction, energy, telecommunications and water sectors to develop the skilled workforce that keeps New Zealand connected, powered, supplied with water and moving.

As General Manager Learner & Workforce Development, you'll lead the front-facing teams including key account and regional account management, ensuring customers’ voices are heard and fed back into the business to provide timely and relevant workforce solutions. Your strategies will grow participation in training, increase employer engagement and ensure that trainees have the pathways and support they need to succeed.

This is a role that blends strategy, leadership, business development and operational delivery. You'll bring energy, visibility and momentum to a large field-based team, ensuring they are equipped and supported to deliver consistent quality service across New Zealand to enable strong outcomes for trainees, employers and industry partners.

You'll work closely with the Chief Executive, ELT, industry stakeholders and employers, building strong relationships that strengthen Connexis' impact, reputation and growth opportunities.

What you’ll do:

• Lead the development and delivery of learner and workforce development strategies that support Connexis' organisational goals
• Ensure trainees receive consistent and relevant support throughout their training journey, with trainee wellbeing and success at the centre of decision making
• Lead and develop a geographically dispersed team, creating clarity, accountability and high performance
• Strengthen relationships with trainees, employers, industry associations and other key stakeholders
• Drive business development activity across regions, identifying growth opportunities and expanding industry engagement
• Ensure customer insights and industry feedback is shared internally and informs continuous improvement across products and services
• Contribute as an influential member of the Executive Leadership Team, helping shape the future direction of the organisation
• Foster a collaborative, customer-focused culture that delivers excellent outcomes and consistent service experiences across the motu

What you’ll bring

• Senior leadership experience leading mid-sized operational, service or customer-facing teams.
• Experience working within service-based organisations where customer outcomes and stakeholder relationships are critical.
• A track record of building high-performing teams and lifting performance through strong leadership and accountability.
• Experience developing and executing strategic plans while maintaining a hands-on understanding of operational delivery.
• Outstanding relationship management skills and the ability to influence a wide range of stakeholders.
• Strong commercial acumen with experience in territory, account and key account management with the ability to identify opportunities for growth and improved performance.
• Confidence operating at executive level and contributing to organisation-wide strategic decisions.
• A genuine commitment to supporting trainee success and delivering positive outcomes for customers and industry partners.

Why this role

If you’re looking for an opportunity to develop an energised account management team that embraces new ideas, values fresh thinking and supports people to do their best work, we’d love to hear from you. You’ll get the chance to join an organisation with a strong sense of purpose as a key workforce partner for the infrastructure sectors and with a genuine commitment to supporting the success of trainees, growing the participation of organisations in formalised training pathways, and understanding and meeting industry needs.