Strategic Customer Service & Logistics Manager – NZ

Colgate-Palmolive; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Colgate-Palmolive in Auckland, New Zealand, is seeking a Customer Service & Logistics Manager (NZ) to lead end-to-end supply chain activities, drive demand planning and optimise inventory, while embedding AI-driven workflows to improve reporting and sourcing. This role reports to the Snr.

Director, CS&L SOPAC and focuses on cost reduction and service improvements. The ideal candidate has 5+ years in logistics and demand planning, strong KPI discipline, ERP experience (SAP/Oracle), and excellent

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, or related field.
• 5+ years of experience in demand planning, logistics management, or end-to-end supply chain operations.
• Proven track record in KPI management and supplier relationship management.
• Excellent communication and interpersonal skills.
• Hands-on ERP experience with SAP or Oracle and advanced planning tools.
• Knowledge of AI-driven workflows to automate reporting and optimize sourcing.

Responsibilities

• Lead NZ end-to-end warehouse, shipping, receiving, and distribution operations.
• Monitor KPIs and identify cost-saving improvement opportunities.
• Coordinate with local freight forwarders, carriers, and 3PLs.
• Analyze logistics data to drive efficiency and savings.
• Develop strategies to optimise warehouse storage and handling with Sales teams.
• Collaborate cross-functionally with CD, Marketing, Finance, and 3PL partners.
• Oversee inventory targets, safety stock, and supply plans to reduce stockouts.

Skills

Logistics management

Demand planning

KPI management

ERP systems

Communication

Cross-functional collab

AI automation

FMCG experience

Education

Bachelor’s degree in Logistics, Supply Chain Management, or related field

Tools

SAP/Oracle ERP

Job description

Colgate-Palmolive in Auckland, New Zealand, is seeking a Customer Service & Logistics Manager (NZ) to lead end-to-end supply chain activities, drive demand planning and optimise inventory, while embedding AI-driven workflows to improve reporting and sourcing. This role reports to the Snr.

Director, CS&L SOPAC and focuses on cost reduction and service improvements. The ideal candidate has 5+ years in logistics and demand planning, strong KPI discipline, ERP experience (SAP/Oracle), and excellent