Cs&L Manager (Nz)

Colgate-Palmolive Company; Auckland; On-site; NZD 140,000 - 190,000; Full time

Job summary

Colgate-Palmolive Company in Auckland, NZ seeks a Customer Service and Logistics Manager to lead logistics integration and demand planning. The role drives end-to-end supply chain efficiency, embedding continuous improvement to lower costs while elevating service levels.

The successful candidate will manage warehouse operations, KPI tracking, carrier relationships, and collaboration across Sales, Marketing, Finance, and 3PL partners.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, or related field.
• 5+ years of experience in demand planning, logistics management, or end-to-end supply chain operations.
• Proven track record in KPI management and supplier relationship management.
• Excellent communication and interpersonal skills.
• Experience with ERP systems (SAP, Oracle) and advanced planning tools.
• Demonstrates ability to integrate AI-driven workflows to automate reporting and improve overall supply chain efficiency.

Responsibilities

• Manage NZ end-to-end daily warehouse, shipping, receiving, and distribution operations.
• Ensure management of KPI’s and identify areas of improvement.
• Coordinate and manage relationships with local freight forwarders, carriers, and 3PL providers.
• Analyse logistics data to ensure efficiency and implement cost-saving initiatives.
• Develop strategies to optimise warehouse storage and handling activities in partnership with Sales and Logistics teams.
• Ensure adherence to Demand Planning KPIs and coordinate inputs with Supply & Demand Team.
• Analyse sales demand and communicate issues during promotions and new product introductions.
• Partner with CD, Marketing, Finance, and 3PL partners to align market demand with capacity.
• Oversee inventory targets, safety stock, and supply plans to reduce stockouts and excess inventory.
• Contribute to local programs to drive cost savings.

Skills

KPI management

Supplier relationship management

Cross-functional collaboration

Communication

AI-driven workflow automation

Education

Bachelor’s degree in Logistics or Supply Chain

Tools

SAP

Oracle

Advanced planning tools

Job description

No Relocation Assistance Offered

Job Number #175912 - Auckland, North Island, New Zealand

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

As the Customer Service and Logistics Manager (NZ), you will lead the strategic integration of our logistics network and demand planning processes to ensure seamless product delivery and optimised inventory management. Reporting directly to the Snr. Director, CS&L SOPAC, you will embed within the team to champion critical commercial and operational categories. This highly visible role offers the unique opportunity to pioneer end-to-end supply chain efficiencies, directly impacting customer satisfaction and bottom-line growth. Your leadership will foster a culture of continuous improvement, aiming to reduce costs while elevating customer service standards.

Responsibilities

Logistics and Operations

• Manage NZ E2E daily warehouse, shipping, receiving, and distribution operations
• Ensure management of key performance indicators (KPI’s) and identify areas of improvement
• Coordinate and manage relationship with local freight forwarders, carriers, and 3PL providers
• Analyse logistics data to ensure efficiency and implement cost‑saving initiatives
• Develop and implement strategies to optimise warehouse storage and handling activities, and reduce costs in partnership with the Sales Department, Sales Operations and the relevant Logistics Purchasing Teams.

Demand Planning

• Ensure adherence to Demand Planning Key Performance Indicators (e.g.forecast accuracy, etc).
• Responsible for analysing sales demand and for coordinating inputs with Supply&Demand Team
• Highlight and communicate issues during promotional event execution and also new products.

Cross-Functional Stakeholder Collaboration

• Partner closely with CD, Marketing, Finance, and external 3PL partners to align market demand signals with operational capacity.

Support Inventory Strategy

• Engage closely with Supply&Demand team & oversee inventory targets, safety stock levels, and supply plans to mitigate stockouts and reduce excess inventory carrying costs.

Funding the Growth (FTG)

• Contribute and participate in local programs to drive cost savings.

Required Qualifications and Knowledge

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• 5+ years of experience in demand planning, logistics management, or end-to-end supply chain operations.
• Proven track record in KPI management and supplier relationship management.
• Excellent communication and interpersonal skills.
• Proven hands-on experience utilizing Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle) and advanced planning tools.
• Demonstrates strong working knowledge and ability to integrate AI-driven workflows to automate reporting, optimise sourcing strategies, and improve overall supply chain efficiency

Preferred

• FMCG experience
• Demonstrated strength in cross-functional collaboration and analytical problem-solving competencies

Our Commitment to Inclusion

Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected under law.

Reasonable accommodation during the application process is available for persons with disabilities.