Store Operations Leader - Customer-First & Growth

Farmers Trading Company Ltd; Henderson-Massey; À distance; NZD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Staff discount

Training & development

Résumé du poste

Farmers West City is seeking an experienced Operations Manager to join our WestCity store in Auckland. You will lead store operations, drive a high performing sales culture and oversee HR/ER, stock and admin processes as part of a dynamic management team.

The successful candidate will champion customer service, manage loss prevention, safety and stock control while coordinating recruitment and wage management. Weekend work and roster flexibility are expected.

Qualifications

• Strong focus on providing and driving exceptional customer service.
• Ability to prioritise workloads to effectively meet deadlines.
• Experience using stock management and labour scheduling systems.
• Experience in motivating managers in a challenging and fast paced work environment.
• Experience in retail management in a large format fashion or homewares environment.

Responsabilités

• Duty management of the store, driving a high performing sales culture.
• Championing world class customer service and coaching for performance.
• Management of the Loss Prevention team and functions.
• Management of Health & Safety processes.
• Stock Management and management of the store receiving team.
• Management of all administration processes.
• Recruitment, HR/ER functions and wage management.
• Adherence of internal audit processes.

Connaissances

Customer service excellence

People leadership

Workload prioritisation

Stock management

Labour scheduling

Outils

Stock management software

Labour scheduling software

Description du poste

Farmers West City is seeking an experienced Operations Manager to join our WestCity store in Auckland. You will lead store operations, drive a high performing sales culture and oversee HR/ER, stock and admin processes as part of a dynamic management team.

The successful candidate will champion customer service, manage loss prevention, safety and stock control while coordinating recruitment and wage management. Weekend work and roster flexibility are expected.