Assistant Store Manager Operations - Farmers Whakatane

Farmers Trading Company Ltd; Whakatāne; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discount

Training & development

Job summary

Farmers Whakatane is seeking an Assistant Store Manager Operations to lead day-to-day store performance, drive exceptional customer service, and oversee stock, labour scheduling, and HR functions. This senior role requires coordinating with the management team to maintain store standards and achieve sales targets.

You will manage duty rosters, train managers, and ensure health and safety, loss prevention, and audit processes are enforced. Weekend work and flexible start times are expected.

Qualifications

• Strong focus on providing and driving exceptional customer service.
• Ability to prioritise workloads to effectively meet deadlines.
• Experience using stock management and labour scheduling systems.
• Experience in motivating managers in a challenging and fast paced work environment.
• Experience in retail management in a large format fashion or homewares environment.

Responsibilities

• Duty management of the store, driving a high performing sales culture.
• Championing world class customer service and coaching for performance.
• Management of the Loss Prevention team and functions.
• Management of Health & Safety processes.
• Stock Management and management of the store receiving team.
• Management of all administration processes.
• Recruitment, HR/ER functions and wage management.
• Adherence of internal audit processes.

Skills

Customer service

Stock management

Leadership

HR/ER

Wage management

Health & Safety

Administration

Audit processes

Tools

Stock management systems

Labour scheduling systems

Job description

Assistant Store Manager Operations - Farmers Whakatane

At Farmers Customers are at the heart of everything we do. They are the reason we exist and we will always do our best to deliver to their expectations. We are also passionate about doing the right thing, caring for others and giving back to our communities. If this matches with your personal values then you should read on!

We are currently seeking an experienced Operations Manager to take on this senior leadership role in our Whakatane store. The successful candidate will have a passion for providing outstanding customer service, the expertise to manage systems and processes across the store environment and the desire to be part of a management team constantly striving for success.

Key responsibilities of the role include:

• Duty management of the store, driving a high performing sales culture
• Championing world class customer service and coaching for performance
• Management of the Loss Prevention team and functions
• Management of Health & Safety processes
• Stock Management and management of the store receiving team
• Management of all administration processes
• Recruitment, HR/ER functions and wage management
• Adherence of internal audit processes

The successful candidate must have:

• A strong focus on providing and driving exceptional customer service
• The ability to prioritise workloads to effectively meet deadlines
• Previous experience using stock management and labour scheduling systems
• Experience in motivating managers in a challenging and fast paced work environment
• Experience in retail management in a large format fashion or homewares environment

In return, we offer a competitive salaryand an attractive staff discount package across the Farmers and James Pascoe Group. We offer ongoingtraining and development and are seeking a future superstar who sees their career in our fashion forward business.

This is a full time roleand will involve weekend work and flexibility for early startsand late nights as part of the management roster.

This is both a challenging and rewarding role which will see you push the boundaries and think outside the box to achieve your goals.

Entitlement to work in New Zealand
In accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process. If invited to interview, you will be required to bring original documentation with you. Please refer to our Frequently Asked Questions on our Contact Us page for more information.