Staff Site Reliability Engineer - AWS & Observability

Lightspeed Commerce; Auckland; Hybrid; NZD 140,000 - 210,000; Full time

Benefits offered by this job

Lightspeed share scheme

Unlimited paid time off

Work remote globally up to 60 days/yr

Health and wellness benefit $500/yr

Mental health platform and coaching

Job summary

Lightspeed Commerce is seeking a Staff Site Reliability Engineer to join the Platform team in Auckland. You’ll shape how we build and operate reliable systems at scale across AWS, infrastructure, and software.

You’ll influence technical direction, enhance resilience, and drive efficiency for product teams. You’ll mentor engineers, improve on-call practices, and partner with cross-functional teams to design secure, cost-effective systems.

Qualifications

• Strong AWS experience operating highly available, scalable production systems.
• Experience in a SaaS or product-led environment, working cross-functionally and navigating change.
• Strong Infrastructure as Code experience with Terraform and configuration management tooling.
• Experience with Docker, Kubernetes, ECS and Linux systems.
• Ability to code in Python, Ruby or Go, alongside complex Shell scripting.
• Experience with observability, incident management, disaster recovery and security practices.
• Experience with datastores such as MySQL, PostgreSQL, Redis or DynamoDB, plus cloud cost optimisation.
• Understanding of Agile, continuous delivery and testing, with strong communication, judgement and prioritisation skills.

Responsibilities

• Shape our approach to infrastructure reliability, developer experience and platform capabilities.
• Design and maintain scalable, automated AWS infrastructure using Infrastructure as Code.
• Build tools and platform services that help product engineers ship and operate independently.
• Partner with engineering teams to design resilient, secure and cost-effective systems.
• Improve engineering practices and delivery processes across distributed, cross-functional teams.
• Champion observability, high availability, incident management and disaster recovery.
• Apply systems thinking to complex problems, lead incident response and drive lasting improvements.
• Mentor engineers, influence reliability practices and participate in our on-call rotation.

Skills

AWS

Terraform

Docker

Kubernetes

Linux

Python/Ruby/Go

Observability

Incident management

Disaster recovery

Security practices

Datastores (MySQL, PostgreSQL, Redis,

DynamoDB

Cloud cost optimisation

Agile / CD / Testing

Tools

Terraform

Docker

Kubernetes

ECS

Job description

Lightspeed Commerce is seeking a Staff Site Reliability Engineer to join the Platform team in Auckland. You’ll shape how we build and operate reliable systems at scale across AWS, infrastructure, and software.

You’ll influence technical direction, enhance resilience, and drive efficiency for product teams. You’ll mentor engineers, improve on-call practices, and partner with cross-functional teams to design secure, cost-effective systems.