Spa Receptionist

Sofitel; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Docebo training access

Heartist benefits

Complimentary meals on shift

Parental Leave Scheme

Employee Assistance Program

Job summary

Sofitel Auckland is seeking a polished Spa Front Desk professional to oversee day-to-day operations and provide an exceptional luxury guest experience. You will be the first impression for guests, handling bookings, inquiries and add-on recommendations with a meticulous eye for detail.

Role requires excellence in grooming, strong communication, and a proactive, guest-centric approach to service delivery within a luxury spa environment.

Qualifications

• Previous experience in a luxury spa environment is essential.
• Knowledge of spa booking systems or similar property management systems is preferred.
• Excellent eye for detail and understanding of luxury guest expectations.
• Excellent verbal and written communication skills.
• Able to develop and maintain cooperative working relationships.

Responsibilities

• Day-to-day operations of the spa front desk.
• Provide warm, welcoming service as the first impression for guests.
• Demonstrate exceptional grooming and professional demeanor.
• Build long-term relationships with guests and respond to inquiries with extensive product knowledge.
• Manage rebooking after treatments and suggest add-ons to enhance the guest experience.
• Ensure rooms are stocked with products and supplies and maintain spa facilities.

Skills

Customer service

Luxury hospitality

Sales & upselling

Booking systems

Verbal & written communication

Team player

Professional presentation

Proactivity & self-improvement

Tools

Spa booking system

Job description

• Responsible for the day-to-day operations of the spa front desk.
• Displaying excellent level of customer service at all times, as you are the first impression that our guests will have as they enter the spa.
• You will be expected to be exceptionally well groomed, polite, informative and knowledgeable.
• At all times you must be representative of the qualities of someone delivering luxury service standards.
• To provide warm, welcoming service without compromise to all guests.
• Establish a long term relationship with customers.
• The leading expert in all areas of retail and treatments. Able and available to answer any questions that guests may have and give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales.
• Takes control of rebooking guest after treatment.
• Perform treatment most suited to guest utilising a range of techniques.
• Knowledgeable about all aspects of treatments, spa therapy and the facility
• Monitors, maintains and re-stocks assigned room with products, supplies, disposables and work tools

Qualifications

• Previous experience in a similar role is essential, within the luxury spa environment;
• Knowledge of spa booking system or a similar property management system, preferred;
• Organises time and work efficiently;
• Excellent eye for detail and an understanding of luxury guest expectations;
• Excellent verbal and written communication skills;
• Team player with a can do attitude;
• Has the ability and willingness to undertake further development;
• Works under pressure without negative impact;
• Develops and maintains co-operative working relationships;
• Projects professional image at all times through personal presentation / interpersonal skills;
• Initiates contact and establishes rapport easily.
• High degree of self-awareness with demonstrated aptitude for self-improvement

Additional Information

• Learn your Way - Access to our Docebo so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program