Regional SME Client Experience Lead

Aon Corporation; Timaru; Hybrid; NZD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health and Life Insurance

Hybrid working arrangements

Employee Assistance Programme (EAP)

Zusammenfassung

Aon Corporation in Canterbury is seeking a proactive SME Client Executive to service existing and new clients across the SME portfolio, with a focus on rural/agri clients. You’ll build lasting relationships and collaborate with Claims, ABS and other teams to deliver tailored risk and advisory solutions.

You’ll lead end-to-end client journeys, renewals and mid-term discussions, while using data insights to drive efficiency and improve outcomes.

Qualifikationen

• Client-first mindset and delivering great client outcomes.
• Strong written and verbal communication to explain insurance concepts clearly.
• Collaborative with Claims, ABS and internal colleagues to support journeys.
• Commercial awareness and ability to match client needs with solutions.
• Proactive problem-solving, follow-up and practical issue resolution.
• Resilience, adaptability and a positive, professional attitude under pressure.

Aufgaben

• Manage end-to-end client journey with Claims and ABS teams.
• Lead renewal and mid-term discussions to align with client needs.
• Contribute to client planning with Client Directors/Managers.
• Optimise processes for efficiency, compliance and client experience.
• Champion continuous improvement using data insights and best practices.

Kenntnisse

Client-first mindset

Strong communication

Collaborative approach

Commercial awareness

Problem-solving mindset

Resilience & adaptability

Jobbeschreibung

Aon Corporation in Canterbury is seeking a proactive SME Client Executive to service existing and new clients across the SME portfolio, with a focus on rural/agri clients. You’ll build lasting relationships and collaborate with Claims, ABS and other teams to deliver tailored risk and advisory solutions.

You’ll lead end-to-end client journeys, renewals and mid-term discussions, while using data insights to drive efficiency and improve outcomes.