Service Delivery Coordinator (Fixed-Term Until May 2027)

Datacom; New Zealand; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Employee Assistance Program

Parental Leave

Learning & Certifications

Career Development

Industry-leading training

Employee Discounts

Meaningful work

Job summary

Datacom, based in Wellington, is seeking a Service Delivery Coordinator for a fixed-term role ending May 2027. The role focuses on ensuring contracted services are delivered per agreements, acting as the customer contact for service delivery, and supporting both customers and internal delivery teams.

Candidates should have around 1 year in IT, with exposure to ITIL, ServiceNow, and reporting tools like Power BI. Strong communication and relationship-building skills are essential for success.

Qualifications

• Approximately 1 year of IT experience, preferably in IT managed services.
• Experience with service delivery, SLA conformance, contracts, reporting and invoicing.
• Ability to work with internal teams and present service updates to clients.
• Familiarity with ITIL and service management concepts is desirable.

Responsibilities

• Coordinate contracted services to ensure alignment with contracts.
• Act as a single point of contact for customers on service delivery.
• Support Service Delivery Managers and customers end-to-end.
• Assist with reporting, invoicing and service performance data.
• Contribute to continual service improvement and innovation.

Skills

IT experience

Customer experience

Communication

Organised

Tools

ServiceNow

Microsoft 365

Power BI

Copilot

Power Automate

Job description

Service Delivery Coordinator (Fixed-Term Until May 2027)

Company : Datacom Job Type : Full Time New Zealand

Job Description - Service Delivery Coordinator (Fixed-Term Until May 2027)

Description

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role

Our Service Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You can be proactive, innovative and look at ways to improve people’s lives through technology.

As Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts. The Service Delivery Coordinator may be a single point of contact for customers in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels. You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom’s larger customer base.

The role is based in Wellington and may require you to work on customer site.

What You Will Do

At the moment, as Service Delivery Coordinator you will be focused on:

• Contract and commercial management
• Service management and operational delivery
• Virtual team management
• Financial management
• Admin services
• Customer relationship management and customer satisfaction
• Reporting
• Continual service improvement and innovation.

What You Will Bring

We are looking for someone with approximately 1 year of IT experience, preferably from within an IT managed services environment. You’ll be passionate about customer experience, be organised, and bring experience with service delivery, SLA conformance, customer contracts, service reporting, invoicing or billing analysis, customer relationship management, presenting service updates to clients, and working with internal delivery teams and Service Delivery Managers.

Ideally you’ll have a good grasp of service management methodologies including ITIL, along with a sound understanding of technical concepts and frameworks. Experience using ServiceNow for IT service management, Microsoft 365, Microsoft Copilot or Power Automate, including awareness of security considerations, and writing reports in Power BI will be an advantage. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none.

Culture and Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to wellbeing support and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here:

• 24/7 Employee Assistance Programme (DataCare)
• Paid parental leave
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.