Service Technician Lead

KANDO Innovation; Howick; On-site; NZD 90,000 - 140,000; Full time

Job summary

KANDO Innovation, based at Guardian NZ operations in East Tamaki, is seeking a Service Technician Lead to drive installation, maintenance, and service excellence for Guardian Safety Bandsaws. You will lead a growing team, own service delivery, and support customers across New Zealand and internationally.

Ideal candidates bring hands-on electrical/mechanical experience, prior leadership in service teams, and a proactive, solutions-focused mindset with a readiness to travel up to 80% and engage in

Qualifications

• Proven hands-on experience with electrical and mechanical systems.
• Experience in leading or managing service teams in a technical environment.
• Track record in off-site installations, commissioning, and field servicing.
• Confidence working with SOPs, safety protocols, and compliance standards.
• Strong problem-solving skills and a proactive, can-do attitude.
• High attention to detail and a tidy, methodical work style.
• Excellent communication skills – training and customer support.
• Willingness and flexibility to travel up to 80%, including international assignments.
• Valid NZ Passport and Full NZ Driver’s Licence.

Responsibilities

• Lead off-site installation, commissioning, and support activities.
• Oversee and guide day-to-day operations of our Guardian service team.
• Be the subject matter expert on Guardian Safety Bandsaws – from installation to maintenance.
• Create and maintain training materials and SOPs.
• Train and mentor both internal team members and customer technicians.
• Ensure high service standards, effective issue resolution, and continuous improvement.
• Represent customer and technical voices in evolving our service delivery.

Skills

Electrical systems

Mechanical systems

Leadership

Training

Customer support

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

KANDO Innovation – East Tamaki, North Island

At KANDO, we’re not just building machines — we’re shaping the future of industrial safety. Our cutting-edge automation, robotics, and machine vision solutions are transforming manufacturing processes both here in New Zealand and around the globe.

One of our flagship innovations is the Guardian Safety Bandsaw - the world’s first bandsaw with a zero-accident record. Since 2018, it’s been protecting operators through advanced computer vision making workplace injuries a thing of the past.

We’re looking for an experienced Service Technician Lead who can lead our Guardian NZ operations, support our expanding customer base, and help scale our global impact.

What’s in it for you?

Make an impact – You’ll be at the forefront of safety innovation, improving lives and workplaces.

Lead a talented team – Mentor and grow a team of skilled technicians.

Own the function – This is a newly created, high-ownership role with real influence on customer outcomes.

Travel and variety – Engage with customers across New Zealand and abroad– no two days will be the same.

Join a growing company – Be part of our journey as we scale into a world-class manufacturer.

What You’ll Be Doing

As our Service Technician Lead, you will:

Lead off-site installation, commissioning, and support activities.

Oversee and guide day-to-day operations of our Guardian service team.

Be the subject matter expert on Guardian Safety Bandsaws – from installation to maintenance.

Create and maintain training materials and SOPs.

Train and mentor both internal team members and customer technicians.

Ensure high service standards, effective issue resolution, and continuous improvement.

Represent customer and technical voices in evolving our service delivery.

What You’ll Bring

Proven hands-on experience with electrical and mechanical systems.

Experience in leading or managing service teams in a technical environment.

Track record in off-site installations, commissioning, and field servicing.

Confidence working with SOPs, safety protocols, and compliance standards.

Strong problem-solving skills and a proactive, can-do attitude.

High attention to detail and a tidy, methodical work style.

Excellent communication skills – especially in training and customer support.

Willingness and flexibility to travel up to 80%, including international assignments.

Valid NZ Passport and Full NZ Driver’s Licence.

http://www.guardianbandsaw.com/
http://www.kandoinnovation.com/