Service Technician

Milwaukee Tool Australia & New Zealand; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts on company products

Professional development programs

Paid Parental Leave

Employee Assistance Program

Social events

Job summary

Milwaukee Tools seeks a Service Repair Technician in Christchurch to diagnose and repair returned products under warranty and ACCC guidelines, ensuring top-notch customer experiences. The role focuses on dismantling, repair quality, and streamlining service processes in a fast-paced environment.

You will report to the Christchurch Service Centre Manager and work onsite with market-leading tools, contributing to strong warranty performance and customer satisfaction.

Qualifications

• Strong technical/mechanical aptitude and keen interest in repairing electrical products.
• Ability to work to set KPI's and self-manage time.
• Excellent personal presentation and time management skills.
• Strong interpersonal skills and computer skills.

Responsibilities

• Dismantling and reassembling product to diagnose.
• Delivering quality repairs within a timely manner.
• Continuously improving the warranty and service processes.
• Monitor repair trends and identify stock and spare parts requirements.
• Ensure compliance with all WHS and company procedures.
• Ensure activities comply with acts, regulatory demands and ethical standards.

Skills

Technical aptitude

KPI-driven

Time management

Interpersonal skills

Electrical repair interest

Job description

Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people.

Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.

We are committed to ensuring our people have a great experience at Milwaukee, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:

Discounts & Perks: Generous discounts on company products.

Personal Development: Access to professional development programs.

Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.

Social: Recognition programs and social events to celebrate our team's achievements.

We are currently seeking a Service Repair Technician to join our team in Christchurch. The Service Repair Technician will effectively diagnose, and repair returned products in accordance with the company manufacturer's warranty and ACCC regulations to support best in class customer experience.

If you're mechanically minded, enjoy problem-solving, and take pride in fixing products, this is your opportunity to build a career with Milwaukee, working on market-leading tools and delivering exceptional service to our customers.

Reporting to the Milwaukee Christchurch Service Centre Manager your duties will include:

• Dismantling and reassembling product to make a diagnosis
• Delivering quality repairs within a timely manner
• Continuously improving the warranty and service processes looking for ways to streamline where possible
• Monitor repair trends and identify stock and spare parts requirements
• Ensure compliance with all TTI WHS and company procedures
• Ensure your activities comply with relevant acts, legal demands and ethical standards.

Skills and experience required:

• Restricted electrical license or appliance electrical testing licence an advantage, but not essential
• A strong technical/mechanical aptitude and keen interest in repairing electrical products.
• Ability to work to set KPI's and self-manage time
• Excellent personal presentation and time management skills
• Strong interpersonal skills and computer skills

This is an onsite technician role based in our Christchurch Service Centre, with no travel required. Work with market-leading products, be part of a high-performing team, and grow your career with Milwaukee.